Anita M.
I tried to ensure my new car carrying on from the old policy to a new one. Simple action you might think having been told to call back. Previous policy due to expire very soon in May. Advisors in Customer Service had no idea how to insure under a new registration plate even after doing a search with the specific make and model details I'd provided. (Checked details with a well-known car dealership on the phone twice to ensure accuracy). Took two phone calls with both advisors at GA, having to go off the line to find out what to do next. In the end I was told they could not insure my new car but prior to this they found the wrong make and model so I could have ended up with void insurance due to incompetent staff imputting incorrect details into their computer system regarding my new vehicle!!! I got so frustrated with the lack of help and knowledge, I simply gave up and have take my business elsewhere now. Funny, as the new insurance company I'm using found the details easily through a search on their systems so why couldn't GA do the same? Mind boggling! There is no means for being able to complain either on your personal account site. This says it all really, they don't like feedback at all and therefore never learn from their mistakes by listening. Personally, it was a case of either lazy staff, a lack of knowledge with not enough training provided or simply GA do not like to insure new vehicles as it costs more to replace if there is an accident? Also when I had a previous accident, my policy covered a curtesy car for me which I never got but GA were still charging me this. Poor service all round, won't be returning to them unless they do better. An easy task of transferring over a policy from one car to another was a complete and utter disgraceful nightmare today and a far too larger job for their call centre to deal with. Little point in them existing then if they can't carry out a simple policy change? Will lose mountains of business and profits if they treat customers like I have been. A very frustrated customer soon to be gone for good from GA who are incompetent! Do they care, the answer is nope! Never hear anything back. Awful situation and spoilt me getting a new car I worked hard for. Steer clear is my best advice to anyone thinking of becoming customer of theirs. Not worth the agro and stress caused.
1 year ago
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General Accident has a 3.0 average rating from 562 reviews

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