Stephen Rooke
Two weeks ago I contacted General Accident registering a glass claim for a shattered car window. I was told to speak to Auto windscreens which I did. They informed me that they were unable to get the window. I contacted General Accident and informed them of this. I was told to call national Windscreens and Autoglass. I called national Windscreens and was informed that they could not get the window either. I called auto Glass but they said that they do not deal with General Accident. I called General Accident back again and was told to resource the window myself. Despite a huge amount of time searching I have been unable to resource a window. I contacted General Accident and explained this and that they should be sorting this out and not myself as thats why I pay insurance. I was informed that an engineer at General Accident had been spoken to and agreed and that this would now be escalated. A few days later I received a text from Auto Windscreens stating that they were unable to help as they could not resource a window. I already knew this !!!. I again called General accident and went through all this again (With a very helpful young lady) who said that this had now been escalated to the top level, whatever that might mean. I again called General Accident and was informed that there is no record of the claim as its a glass claim and this was with the escalation department. i asked for their number but have been told that its not possible to speak to anyone. I have now had an insecure car on the driveway with a broken window for two weeks with water pouring in when it rains. (Unfoirtunalety due to being a cabriolet its difficult to make a seal and the car is used daily) Coincidentally I've had an auto renewal come through with a contact number thereon. when I call the number it asks for my policy number. When I put this in it says that the policy number isnt recognised. I registered an online complaint but still haven't heard anything back. General Accident really are a joke and avoid at all cost !!!!
3 months ago
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