Terrible service. I cancelled my renewal but then realised GA had already taken my DD for the renewal - This left me with no money to set my new insurance quote up. I'm fine that the DD had already been called for, but what I am really unhappy about is how hard it is to communicate with GA. I couldn't see anything on the website about when my refund would be processed and you can't get through by phone unless its for a new quote or your policy started within 28 days. Screw existing customers. I have now completed 2 online contact us forms and still had no response. I just had to complete a new quote online to obtain a pin number that I needed to validate me getting through to a person to discuss and now I find that all the quotes have gone up by over £100 with competitors and GA will now not honour my renewall quote.