It's been nearly a week now and still no help from GA. He went down a sink hole after hitting water on the way to work. £1770 damage. And all the guy in claims said my son would loose 2 years no claims even though he has fully comp. Severn Trent said make a no fault claim against them but your claims guy (peter) said they would not bother because it would take too long to get the money off them. He is out off work now with no transport and can't attend college. Surely your legal team can get compensation for him so he can get back on the road. More time wasted the more his travel expence will increase. I think your company has been of now help at all, but you soon want to take £900+ from him each year.