I see General Accident has highlighted my previous positive endorsement. I take this all back. Their customer service is as bad as it can get, for several reasons. The 'minor problems' I believed they'd fixed got much worse. Their 'systems' including a permanent 'blocking' renewal notification prevented me from accessing my 'policy page' to move my insurance to other cars I needed to use. GA customer services were not helpful and could not resolve the problem. I finally got hold of an efficient Aviva manager who was able sort out what was apparently a computer coding glitch. Despite this assistance, their charges of 0.1p, 0.3p and 0.4p for policy changes were refused by my credit card and bank card because they were too small, so I still couldn't change insurance to another car. During a short period of around 5 weeks, I'd received at least 18 emails informing me that my policy was going to lapse on 19/04/18. Despite buying new insurance with GA, the policy has not been added to my policies page. I've spent a great deal of time attempting to contact someone at GA but this proved very difficult because 'my policy has lapsed' and their phone system would not validate me for phone based assistance. When I eventually managed to get through to their phone line, I waited over 20 minutes before giving up. I'd been helped by an efficient Aviva manager in the past but when I then phoned Aviva, they denied being linked to GA and could not help. I phoned GA and again I waited for over 20 minutes listening to soul music before I gave up. I'm unable to use my car and so get to work...