The policy is a sham, they will do anything to avoid assisting when you need it. I have had a claim free policy for years. My key can open/lock the outside of my front door but I can’t take the key out. Insecure outer locks are covered, but apparently as it will lock it is secure and not covered. Locked door with key in secure? Yes, I am sure the attached home policy would cover a theft in those circumstances, I am off to the financial ombudsman
4 years ago
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