Halifax Insurance Reviews

Name: Halifax Insurance
Rating: 2.66

2.7 Rating 447 Reviews

43 %

of reviewers recommend Halifax Insurance

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2.7

Based on 447 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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security@halifax.co.uk

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Anonymous

Anonymous // 01/01/2019

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Posted 1 month ago

“They closed suddenly without notice while there's balance of 80000 dollars ! Now they don't allow trading or more than that, asking me to open a new account !! What about my money !!! I am currently working with '' wikihelpdesks ﹫gmaℹ️l com " for assistance to help get my funds back”

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Posted 2 months ago

“Purchased because low priced”

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Posted 2 months ago

“Home insurance went up by 50% despite no changes to the policy. Let the policy lapse by 2 day (ran out on a sat, called on the Monday). Waited for 28 mins for them to answer only to be told I now had to the new customer desk. 30 mins waiting for some one to pick up.”

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Posted 2 months ago

“They take your money but never pay a claim ,I've issued 2 claims 1 for rotten wood floor due to f reezer break down and hole in my ceiling and house smells of damp due to leak from roof On both occasions I've virtually been accused of fraud AVOID”

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Posted 2 months ago

“Canceled buildings and contents insurance due to moving house. Charged a penalty for leaving before the 12 month term. Paid online, first transaction said it hadn't gone through so paid again.This morning 2 amounts of £46.77 gone from my bank. Spke to Halifax who insist they only have received one transaction of £46.77. Spoke to the bank who confirmed that two transactions of £46.77 had been taken and gave me times and transaction references. Rang Halifax back with this info and they said that they can not help me and can not refund one of the transactions! How can a company operate in this way. My money has left my bank twice but Halifax insist they only received on transaction!!! 1 hour of my time wasted on their total incompetence. Both women who I spoke to were hopeless, it was like "the computer says no " sketch on Little Britain.”

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Posted 3 months ago

“They are the best insurance policy that I have witness with promt response when call and keeping good communication with client while abroad. I will definitely recommend this insurance policy for anyone travelling abroad on holiday. You can't go wrong with them, talking from experience am very lucky to have them at hand.”

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Posted 3 months ago

“Absolute joke....Avoid !! Do not insure with them.”

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Posted 5 months ago

“I have been with Halifax for over 18 year, they travel insurance is a disappointment. I am planning to move to another bank for a better and transparent policies.”

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Posted 5 months ago

“Very comprehensive and reassuring”

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Posted 6 months ago

“Terrible! Happy to take over £1000 a year for past 15 years but can’t even answer the phone or reply to messages and emails. Having read other reviews I’m not alone. Moving companies next year.”

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Posted 10 months ago

“Halifax did not send me a letter or email about renewal this summer. I was two months without insurance! When I phoned them to get it renewed they a) kept me on a paid for phone line for 25 minutes - just for a renewal! And b) quoted me over twice as much at the end of that phone call. All I’d claimed last year was for a windscreen replacement. I changed to another, of course, but I think it was VERY POOR service.”

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Posted 1 year ago

“I have a claim with Halifax Car Insurance but as the claim progressed it became clear they personally deal with nothing they are just an intermediary. My claim was passed to Enterprise Credit Hire who before taking the claim forward required me to sign a Credit agreement which left me liable to cost recover if they could not recover costs from the 3rd party. This type of product is totally unregulated and as such if I had any dispute with Enterprise their would be no options for recourse. Eventually after many frustrating conversations with customer services and claims handlers I was advised the policy is underwritten by AXA and I could discuss the issue with them. Thankfully the lady was amazing and they are arranging everything no credit agreement required. What have I paid Halifax for? due to being informed there is not a complaints department I have emailed the chief executive James Crosby James_Crosby@Halifax.co.uk I advise everyone to do the same then some changes may take place.”

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Posted 1 year ago

“How surprising ! I had an issue after a bump in my Nissan … I had transferred my insurance from a corsa previously but the operative did not move my no claims protection as requested … as previously … this was battled out and Halifax agreed that I was correct and that this would apply … I have this in writing … well well … upon renewal the price has increased by more £1,000 per annum !! I rang … no excuses given just … it’s gone up …!! Is this because I put in several complaints about the service … ??? Shocking and outrageous service throughout … went up from £35 pm to £145 pm … how can that be nobody else is charging this despite the claim … ( protected ) … come on Halifax what’s the craic here … don’t moan or we work you out ???”

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Posted 1 year ago

“Halifax is a useless car insurance who sold ur policy to a third party and they do nothing for the customer. Please avoid Halifax insurance to the best as possible. That are the worst insurance company ever”

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Posted 1 year ago

“Absolutely useless, happy to take your money but when it comes to claim they don’t want to know, had insurance for 10 years with them and never claimed, came to claim and they referred me to a third party, they have been impossible to contact, they have asked me for the same information on several occasions, I have submitted it and they never get back in touch, almost 3 weeks now and still not had a settlement, I’ve had to pay out of my own pocket now”

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Posted 1 year ago

“Unhelpful! Promises not kept! Home emergency not worth the paper it written on. Roof leaking two days to respond - contractor eventually arrives stands in rear garden and looks at the roof from ground level “nothing wrong with the roof” no ladders even removed from the van his colleague didn’t even leave the van until a torch was required, and left! Phoned to hear the contractor had attended and looked at the front of the house 🤣 no damage visible believes leak via mortar at side of property! Halifax advised to complain calls recorded - Home emergency it’s down to Halifax buildings and contents! Manage to obtain a trustworthy local roof contractor some 6 days after emergency. These guys out a ladder to the roof a bungalow by the way so not high up! Immediately identified a broken/damaged tile within one metre of the guttering. Removed the tile repaired the leak and replaced with new tile. All in 45 minutes and fetching a new tile! Halifax / Home emergency deny fault rely on subcontractors they employ not me. Damage slightly worse as issue on going in current weather - not interested. Just re read home emergency cover lifted from Halifax web site which states make temporary repair to prevent roof leak! It’s lies just lies! Promise call backs but still waiting! Not fit for purpose DO Not Use! I should have read the trust pilot reviews earlier!!!”

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Posted 2 years ago

“Halifax insurance produce great products at competitive prices They have an easy to use well designed website”

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Posted 2 years ago

“We were really pleased with the level of communication from Halifax and ease. However, our renewal price was not competitive at all even after speaking to them and then offering us a discount it was still almost double what we could get elsewhere with the same excess and listed items.”

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Posted 2 years ago

“Deplorable service … had a prang … two and a half weeks later the car is taken for assessment ! … my ‘guaranteed’ replacement car I can’t have as the repairer doesn’t have one and neither do their designated car rental company enterprise so I am without ability to get to work or to any emergencies… no excuses pretty much tough luck even though I pay for it … no apologies or offers to remunerate for travel costs given it is not my problem but theirs .. too many intermediaries.. Halifax , underwriter, car repair organiser, car repairer… I have spent hours on the phone to these people … just for a simple repair job … never again … shocking !”

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Posted 2 years ago

Halifax Insurance is rated 2.7 based on 447 reviews