Unhelpful! Promises not kept! Home emergency not worth the paper it written on. Roof leaking two days to respond - contractor eventually arrives stands in rear garden and looks at the roof from ground level “nothing wrong with the roof” no ladders even removed from the van his colleague didn’t even leave the van until a torch was required, and left! Phoned to hear the contractor had attended and looked at the front of the house 🤣 no damage visible believes leak via mortar at side of property! Halifax advised to complain calls recorded - Home emergency it’s down to Halifax buildings and contents! Manage to obtain a trustworthy local roof contractor some 6 days after emergency. These guys out a ladder to the roof a bungalow by the way so not high up! Immediately identified a broken/damaged tile within one metre of the guttering. Removed the tile repaired the leak and replaced with new tile. All in 45 minutes and fetching a new tile! Halifax / Home emergency deny fault rely on subcontractors they employ not me. Damage slightly worse as issue on going in current weather - not interested. Just re read home emergency cover lifted from Halifax web site which states make temporary repair to prevent roof leak! It’s lies just lies! Promise call backs but still waiting! Not fit for purpose DO Not Use! I should have read the trust pilot reviews earlier!!!