Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Halifax Insurance Reviews

2.7 Rating 438 Reviews

43 %

of reviewers recommend Halifax Insurance

Company Reviews

2.7

Based on 438 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Read Halifax Insurance Reviews

Visit Website

Email:

security@halifax.co.uk

Write Your review

Tell us how Halifax Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely horrible travel insurance which made me collect more than 10 different papers from foreign doctors, then rejected my claim anyways. Website is horrible. Their customer service feels more like torture than customer service. Avoid at all costs.”

Posted 2 years ago

“Ceiling came down in bedroom die to a tile slipping and torrential rain soaked the plasterboard. Awful woman from Halifax home insurance said won't cover it as "we do not believe you had winds over 55mph or rain over 55mm that night therefore we will not pay out" when I pointed out the tile could have moved earlier in the month she said " that's classed as an ongoing problem then and we don't cover that". Absolute scam artists. Look at truspilot reviews, wish I had. These need investigating and I'm going to the ombudsman next”

Posted 2 years ago

“Just had my insurance for my car renewed automatically Yet was told Halifax just provides ask nasty Lee?? (another credit company) actually pays for it, This other credit company did a hard credit search and its on my file WHY never in my days has a company done a credit check for a poxy £400 When I spoke to nasty Lee he states I've told you twice arrogant not customer wants to listen to his verbal diarrhoea? I've been with insurance companies and never ever had a hard search credit car? I want answers and Lee to be sacked”

Posted 2 years ago

“I spoke with Micala today and received wonderful customer service. Thank you so much”

Posted 2 years ago

“I have stayed 12 min on the phone , waiting for someone to pick up my call to get a quote ! Gave up .,. The company doesn’t want to sell policies ..,”

Posted 2 years ago

“Home emergency insurance would not send their engineer back to fix the boiler as they said it wasn't installed corectly - despite installation documents being provided from BT Gas! Then when I got another engineer to do work said these costs were unauthorised and would not be covered. Less than useless cannot rely on their cover at all.”

Posted 2 years ago

“They give you a price for your policy then tell you next policy will be more expensive not nice after you just purchase a policy”

Posted 2 years ago

“As a new driver and insuring my first car, they were excellent and so so helpful. Every step was discussed and gone through slowly and clearly.well done for to them.”

Posted 2 years ago

“Personally don't deserve any stars. Accidentally damaged the shower tray when I dropped a shaving gel tin. No problem we thought as we have accident cover. Some 9 weeks later, numerous phone calls to chase them, all they seem to want to do is lie, and pass the buck. We have had 2 of their so called surveyors out and despite doing all that they requested we are still no further forward then when we started. We have made a complaint to their customer service team and they should be back with us in around 7 weeks. What the hell are they doing for those 7 weeks? Their staff have blatantly lied, cut off phone calls, never phoned or contacted us. We have done all the legwork. The morale of this, just because the quote is cheap and better then last year you don't always get what you are entitled to. Buyer beware.”

Posted 3 years ago

“They hired a company to do work in our home and the company named EBL made a mockery of it all. Halifax appointed a consultant to help assess the work, he was rude, obnoxious and made any excuse to insist the work they carried out was totally fine! They did a bad job on our en-suite.. they painted over old wall paper, rather than strip it off like the other half of the room and once the weather got warm the paper began to hang off! This is incredibly bad.. considering the damage occurred in October 2020 and we are now on the 23rd July 2021 and the work has still not been sufficient. They are rude, incompetent and they do not care that they hire cheap cow boys to do their work for them!”

Posted 3 years ago

“The website was really good and very easy to understand I got insurance from here I would use it again”

Posted 3 years ago

“it was fast and included the features we expected”

Posted 3 years ago

“thay sent me two car insurences and took the money for both even after canceling them both leaving us in debt the bank couldnt help (halifax) and the insurence company didnt help”

Posted 3 years ago

“Great price and a lovely Canadian lady I spoke to on the phone”

Posted 3 years ago

“Still not received my documents online or postal”

Posted 3 years ago

“Paid house insurance for 20 years no claim lost iPhone and they said not covered as it wasn’t in your possession ????”

Posted 3 years ago

“I had a burst pipe in the kitchen. workmen sent in burdt another pipe, tried ti chip up my slate floor, keaving ne with sharp edges, and naiks stickibg up all over the floor, and two years on only just had ny kitchen finished, mainly at my own expense, the most unprofessional company i would advise RUN RUN before you get involved with this company. Caused Me major health issues due to stress.”

Posted 3 years ago

“Ultimate Useless Rewards Accounts. The policies included within the fee are worthless. all you get in the run around from the insurers when you get in touch with them.”

Posted 3 years ago

“The Halifax ripping people off charging £17 a month for home emergency cover they are connected with fraud companies they our boiler and blaming on us we didn't service we provided all documents but they denied them please be aware don't waste your time and money 🙄🙄🙄🙄”

Posted 3 years ago

“Telephone recording says to go to website "virtual assistant" directs straight back to constant hold, guess this doesn't happen for new quotes”

Posted 3 years ago

«
1
2
3
4
5
»

Halifax Insurance is rated 2.7 based on 438 reviews