Halifax Insurance Reviews

Name: Halifax Insurance
Rating: 2.65

2.7 Rating 453 Reviews

43 %

of reviewers recommend Halifax Insurance

Company Reviews

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2.7

Based on 453 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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security@halifax.co.uk

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Anonymous

Anonymous // 01/01/2019

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“It was a good deal for car insurance.”

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Posted 4 years ago

“I got a auto renewal I never wanted. These are designed to rip pensioners off. I had told them I didn’t want it yet it was activated. I refused to pay the charge and it went to a debt collector.”

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Posted 4 years ago

“Efficient service at a good price, with staff that care about you”

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Posted 4 years ago

“For the second time in six years we have had to make a claim for initially our drainage backed-up and the Halifax refused to pay-up saying it wasn't insured. Recently our roof was almost blown off during storm Arween and when we claimed we were told it was "wear and tear" when the the affected extension was less than six years old. They try and wriggle out of paying anything if they can find a get-out clause. What isthe point in paying £187 a year and not have peace of mind when needed that the insurers will pay out?”

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Posted 4 years ago

“Telephoned them to advise of change of car. Didn't have to wait too long on the telephone before being put through to a customer service colleague who was very professional, courteous and answered all my queries.”

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Posted 4 years ago

“Dax at Halifax home emergency lied to us and hung up twice because we wished to complain. This is the 5th call since the last 2 weeks but no one has even called us regarding the home emergency. Dax has been prejudicial to a disabled and vulnerable person who have no heating / hot water. He also refused to provide his full details.”

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Posted 4 years ago

“Easy to use, great price, all documents coming through quickly. The last stage before purchasing very flimsy on the phone, had to finalise it on the computer, but quote for home insurance 60£less than nearest competitors.”

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Posted 4 years ago

“Home emergency, three days later and still no engineer! No heating and no hot water and have a sick adult in the house. I now have sore throat and ear ache. It’s so cold!”

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Posted 4 years ago

“Trying to organise floor fitting through they water damage yea is beyond frustrating- no clarity in process , and no escalation route. Poor service all round would not recommend”

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Posted 4 years ago

“My dad has bought the home content from Halifax putting all his details etc. He forgot to check all the details when he received the documents, and when he tried to make a claim they turned around and said no. I asked if there is a system fault they insist there is nothing wrong with their system only fault was my dad! Will not buy them ever again. Bad business practices!!!”

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Posted 4 years ago

“Charged me £25 just to change my car insurance policy from my married name to my maiden name. My home insurance provider were able to do the same thing without charging me a penny, as was my pet insurance provider. Will remember this when it comes to renewal”

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Posted 4 years ago

“Cover excellent for price and saved £30 from previous insurance company. Customer service very polite and helpful”

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Posted 4 years ago

“Efficient, competitive quote that could be adapted”

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Posted 4 years ago

“Absolutely horrible travel insurance which made me collect more than 10 different papers from foreign doctors, then rejected my claim anyways. Website is horrible. Their customer service feels more like torture than customer service. Avoid at all costs.”

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Posted 4 years ago

“Ceiling came down in bedroom die to a tile slipping and torrential rain soaked the plasterboard. Awful woman from Halifax home insurance said won't cover it as "we do not believe you had winds over 55mph or rain over 55mm that night therefore we will not pay out" when I pointed out the tile could have moved earlier in the month she said " that's classed as an ongoing problem then and we don't cover that". Absolute scam artists. Look at truspilot reviews, wish I had. These need investigating and I'm going to the ombudsman next”

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Posted 4 years ago

“Just had my insurance for my car renewed automatically Yet was told Halifax just provides ask nasty Lee?? (another credit company) actually pays for it, This other credit company did a hard credit search and its on my file WHY never in my days has a company done a credit check for a poxy £400 When I spoke to nasty Lee he states I've told you twice arrogant not customer wants to listen to his verbal diarrhoea? I've been with insurance companies and never ever had a hard search credit car? I want answers and Lee to be sacked”

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Posted 4 years ago

“I spoke with Micala today and received wonderful customer service. Thank you so much”

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Posted 4 years ago

“I have stayed 12 min on the phone , waiting for someone to pick up my call to get a quote ! Gave up .,. The company doesn’t want to sell policies ..,”

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Posted 4 years ago

“Home emergency insurance would not send their engineer back to fix the boiler as they said it wasn't installed corectly - despite installation documents being provided from BT Gas! Then when I got another engineer to do work said these costs were unauthorised and would not be covered. Less than useless cannot rely on their cover at all.”

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Posted 4 years ago

“They give you a price for your policy then tell you next policy will be more expensive not nice after you just purchase a policy”

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Posted 4 years ago

Halifax Insurance is rated 2.7 based on 453 reviews