Personally don't deserve any stars. Accidentally damaged the shower tray when I dropped a shaving gel tin. No problem we thought as we have accident cover. Some 9 weeks later, numerous phone calls to chase them, all they seem to want to do is lie, and pass the buck. We have had 2 of their so called surveyors out and despite doing all that they requested we are still no further forward then when we started. We have made a complaint to their customer service team and they should be back with us in around 7 weeks. What the hell are they doing for those 7 weeks? Their staff have blatantly lied, cut off phone calls, never phoned or contacted us. We have done all the legwork. The morale of this, just because the quote is cheap and better then last year you don't always get what you are entitled to. Buyer beware.