Halifax Insurance Reviews

Name: Halifax Insurance
Rating: 2.65

2.7 Rating 453 Reviews

43 %

of reviewers recommend Halifax Insurance

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2.7

Based on 453 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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security@halifax.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As a new driver and insuring my first car, they were excellent and so so helpful. Every step was discussed and gone through slowly and clearly.well done for to them.”

Helpful Report

Posted 4 years ago

“Personally don't deserve any stars. Accidentally damaged the shower tray when I dropped a shaving gel tin. No problem we thought as we have accident cover. Some 9 weeks later, numerous phone calls to chase them, all they seem to want to do is lie, and pass the buck. We have had 2 of their so called surveyors out and despite doing all that they requested we are still no further forward then when we started. We have made a complaint to their customer service team and they should be back with us in around 7 weeks. What the hell are they doing for those 7 weeks? Their staff have blatantly lied, cut off phone calls, never phoned or contacted us. We have done all the legwork. The morale of this, just because the quote is cheap and better then last year you don't always get what you are entitled to. Buyer beware.”

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Posted 4 years ago

“They hired a company to do work in our home and the company named EBL made a mockery of it all. Halifax appointed a consultant to help assess the work, he was rude, obnoxious and made any excuse to insist the work they carried out was totally fine! They did a bad job on our en-suite.. they painted over old wall paper, rather than strip it off like the other half of the room and once the weather got warm the paper began to hang off! This is incredibly bad.. considering the damage occurred in October 2020 and we are now on the 23rd July 2021 and the work has still not been sufficient. They are rude, incompetent and they do not care that they hire cheap cow boys to do their work for them!”

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Posted 4 years ago

“The website was really good and very easy to understand I got insurance from here I would use it again”

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Posted 4 years ago

“it was fast and included the features we expected”

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Posted 4 years ago

“thay sent me two car insurences and took the money for both even after canceling them both leaving us in debt the bank couldnt help (halifax) and the insurence company didnt help”

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Posted 4 years ago

“Great price and a lovely Canadian lady I spoke to on the phone”

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Posted 4 years ago

“Still not received my documents online or postal”

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Posted 4 years ago

“Paid house insurance for 20 years no claim lost iPhone and they said not covered as it wasn’t in your possession ????”

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Posted 4 years ago

“I had a burst pipe in the kitchen. workmen sent in burdt another pipe, tried ti chip up my slate floor, keaving ne with sharp edges, and naiks stickibg up all over the floor, and two years on only just had ny kitchen finished, mainly at my own expense, the most unprofessional company i would advise RUN RUN before you get involved with this company. Caused Me major health issues due to stress.”

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Posted 4 years ago

“Ultimate Useless Rewards Accounts. The policies included within the fee are worthless. all you get in the run around from the insurers when you get in touch with them.”

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Posted 4 years ago

“The Halifax ripping people off charging £17 a month for home emergency cover they are connected with fraud companies they our boiler and blaming on us we didn't service we provided all documents but they denied them please be aware don't waste your time and money 🙄🙄🙄🙄”

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Posted 4 years ago

“Telephone recording says to go to website "virtual assistant" directs straight back to constant hold, guess this doesn't happen for new quotes”

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Posted 4 years ago

“I cannot agree more with the previous reviewer. I just called about a leak. Apparently this sort of leak is not covered as it is not a constant leak but only when you use the bath. It does not say this anywhere in the policy document. How people can charge that much and then come up with this sort of argument is beyond me. I will be cancelling my policy and never using Halifax for anything again.”

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Posted 5 years ago

“Vety mean people. Dont even wasteyour money thinking that you are covered. They will always find means to to discredit your claim. Hurry up and look somewhere else upon reading this”

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Posted 5 years ago

“Phone insurance excess is ridiculous expensive compare to their competitors”

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Posted 5 years ago

“Best car insurance I could find from a reputable company”

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Posted 5 years ago

“Straightforward stress free experience of obtaining quote.”

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Posted 5 years ago

“Halifax Home Insurance Ultimate with Emergency add on. I’ve been a loyal customer paying £400+ pa for well over 10 years and have a drainage leak with unknown source. It requires investigation and repair. Damage evident to walls and skirting in two rooms. An insurance job you might think. Not according to Halifax. Had some idiot call me who quite frankly hadn’t a clue what I was talking about. Based on my own experience avoid this bunch of con artists at all costs. Don’t waste your money. I’m going to cancel and take up cover elsewhere”

Helpful Report

Posted 5 years ago

“Appaling fraud by Halifax Home Insurance. I paid for home insurance and emergency repair protection add on. First the engineer did not arrive on the day booked, i had to chase them, they arrived a day later. Then the engineer had no intention of doing anything when he arrived. I had a leak in my roof after storm Bella. The engineer looked around 16 years old, he said he was roofer, but did not intend to look or enter the roof space, I had to insist, he asked me if I had a ladder, surely he should arrive prepared. He went off to get a ladder lift the roof hatch 3/4 inches, did not enter or inspect, in fact all he could see was a dark space and some insulation by only lifting the hatch that much. Halifax then reported the engineer stated in his detailed roof space report the roof felt and roof were in poor condition and declined claim - the report was completely fabricated. I took a video to show Halifax and show emergency repair company and their subsequent assessor who didn't enter the house at all what a loads of disgusting lies their report was. Independent local well established qualified roofing company came inspected my roof said it was in good condition and no issues with the lining or external evidence of anything to show it was in poor condition. AVOID HALIFAX AND THERE EMERGENCY INSURANCE THEY SCAM. Reporting the ombudsman with evidence.”

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Posted 5 years ago

Halifax Insurance is rated 2.7 based on 453 reviews