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Halifax Insurance Reviews

2.7 Rating 437 Reviews

43 %

of reviewers recommend Halifax Insurance

Company Reviews

2.7

Based on 437 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Home Emergency Cover - paid for this for over 5 years now and only had one call out before for plumbing and that was a good service. However, this time 7th October took me ages to get through to book a call out for a heating problem. First time held on over 45 minutes, I had no heating and no hot water for 3 days. they sent a heating engineer out 3 days later, they repaired it but only lasted 2 days then faulty again. Held on once again to Halifax Home Emergency for 40 minutes, sent an engineer the next day but my heating system needed a new part - still waiting for this 3 days later - No heating and no hot water no call from the heating company !!! not impressed, they are using companies that are a waste of time and not willing to help with a home emergency problem quick enough !!! no customer service whatsoever !!! Halifax you are failing :( not a happy customer.”

Posted 3 years ago

“I wouldn't have even give 1 star . Disgusting, money grabbing, uncaring company. My parents had their house insurance with them. They both sadly passed away this year but we still have the house . Halifax have just sent the renewal. It's gone up by £50. A 50% rise in a year. Bloody disgusting. Keep away from them”

Posted 3 years ago

“Home Emergency cover what a joke!!! firstly I was really impressed with the service, a phone call on a Sunday morning followed by a heating engineering arriving at 1600, he then fixed the part the next day..... Well I still haven't got hot water and heating running together. It have been phone call after phone call and I am talking 40 minutes plus on the phone. No one has a clue what is going on, in fact I'm still HOLD!!!!”

Posted 3 years ago

“Leaky roof ,waited 36 hours for someone to come who didn’t do nothing wouldn’t even cover the roof up .Rain running like a tap still in my kitchen .Terrible service would not recommend, no sense of urgency whatsoever.It some emergency cover ,3 days in and no calls no nothing .Absolute joke”

Posted 3 years ago

“Took me absolutely ages to get through with a leaky roof! Meant to be raining all week and still no sign of it getting fixed. Terrible service, probably waited about 6 hours on the phone in total! So much for emergency cover! No sense of emergency whatsoever! What am I paying for when I don’t get any help? Ridiculous, could be left with a collapsed roof at this rate.”

Posted 3 years ago

“Had landlord insurance for the past year, not good service. I wanted to add a 3rd property to the policy, but told they couldn't add one, I had to take out a new policy, which at first was more expensive than the other policy with 2 flats on it! Then when I made a claim for storm damage, they classed it as wear and tear and refused to pay out. When I removed one flat from the 2-flat policy, as I now have full building common insurance through a factor, they said that their policy isn't to issue any refunds if it is less than £25! (I fought this and have been told I will get my £19 refund now) Then they said that for any future amendments, there is a £40 admin fee to do so!!! I will revert back to Direct Line in future!”

Posted 3 years ago

“Have just been told that I can't cancel my policy until I have settled my account. So Halifax plan to keep charging even if amount is disputed. These guys are criminals. Avoid.”

Posted 3 years ago

“Cancelled insurance after sale of vehicle and charged an extortionate £55 cancellation fee. Also took 35 minutes to get through to an advisor. Shocking service would not use them again.”

Posted 3 years ago

“Automatic insurance renewal, cancelled on the day it started and still got charged £20! Will never use these again, refused to remove the charge - feel completely ripped off. Avoid”

Posted 3 years ago

“Absolute disgrace of a company. After tumbling downstairs and knocking over a tin of paint. They felt it necessary to get a forensic team in (not kidding) to look at the splatter marks alebit done by looking at pictures and to visiting my home. I have a disability so the fall was not pretty. They decided I had made the whole thing up. Livid does not quite come close to how mad I am. This is a legitimate claim and Halifax are wriggly crooks who do not deserve your custom. Avoid avoid avoid!!! I've had my personal life violated and scrutinised for a claim that is under £5k. If I could give a minus I would”

Posted 3 years ago

“Long Story short. You underwrite to Allianz, they employ " Mickey Mouse company DCP to administer claims, they only used Text messages and send out engineers at ridiculous hours ( ie Bed time ) to look at problems. They have no spare parts and very little experience. Result is that Allianz refuse to repair the problem . I am 67, my wife is 66. We have not had any heating for over 1 week due to a simple timer problem. I ended up ordering a new timer and fitted it myself and everything is now working fine. Rubbish Cover by Halifax. I`m looking for a reputable Insurer now.”

Posted 3 years ago

“My 89 year old disabled mother endured a significant flood within her home 2 months ago. Unfortunately she has paid her premiums to Halifax insurance company for every eventuality. Or so we thought! First service representative stated she did not hold emergency cover, 2nd representative on same call confirmed she was covered. Drain specialist company attended and were able to locate and clear blockage caused by broken kidney plate. They advised Halifax that a drain cover, which hadn't been fitted a number of years ago was required. After much toing and froing this information, supplied by a specialist, was taken as "betterment" and recommendation was ignored. We have employed an independent company, at her expense to carry out this work. As previously stated, 2 months later and work not completed. Zero contact, communication nor information being provided by Halifax, a single point of contact was appointed however a) has failed to maintain contact of any kind, b) does not respond to calls or text messages, c) has failed to chase up necessary trades required for reinstatement. I submitted a complaint which has not been fully investigated nor resolved to any satisfactory level. Halifax have now taken the decision that, as I am dealing with claim on her behalf my elderly mother is NO LONGER considered a priority case! She has no washing machine, no safe egress route from the rear of her property and as yet no known date for works to be undertaken. It has been left to me to continuously attempt to "chase up" trades companies working on behalf of Halifax. Indeed, today I called the supposed "contract manager" in excess of 30 times, left numerous messages and still await a reply. When I called to complain was advised director who deals with same is on holiday and so any issues cannot be addressed and no alternative manager available. Disgraceful "service" causing untold misery and anxiety to elderly, disabled and vulnerable customer. Avoid this company, absolutely useless! I am seriously worried that the ongoing stress of the situation is having a detrimental effect on my mothers health. Tried telling "complaint manager" this who could not have been more rude and unconcerned. Will wait and see if they respond to truthful negative comments on public site, doubt it as they are completely uncaring, unprofessional and totally useless.”

Posted 3 years ago

“I wish I could put a minus. Storm damage to my conservatory roof - they sent a surveyor, 10 of the 12 panels are damaged. They will replace the 10 panels but if I want the other 2 panels replaced as the colour match will not be the same, I will need to pay for them myself. Will never use Halifax for anything in the future.”

Posted 3 years ago

“had a leak through bedroom.ceiling roofer came and said it was caused by storm damage damaged ceiling but managed to save everything else roofedsaid tile had slipped which then damaged flashing insurance man came and said it wasnt and the flashing had been repaired which it had because couldnt wait 4 days for them to come out and had a temporary repair so wouldnt pay out who was right the roofer wirh o er 15 years experience or somdone with a camera on a pole avoid this insurance company”

Posted 3 years ago

“Had leak from behind my shower during lockdown that flooded my bathroom. As I count get anyone out due to lockdown I isolated the shower and let the room dry out, whilst drying out the skirting boards rotted, plaster board began breaking away and tiles started to bulge and blow outwards. I contacted a plumber who quoted me £2,800 to fix and confirmed the leak. Started a claim with Halifax and they sent someone out whilst I was out and wife was in, he took some pics and left. I then had a call from Halifax saying the tiles were damaged and that’s why the flood happened and it’s happened over a long time! I said the flood caused the tile damage not the other way round as if explained in the initial claim with photos. They didn’t reply with any comeback and just closed the case, from the first conversation they pushed the agenda that grout and sealant wouldn’t be covered and it wasn’t until after my experience that I realised they were going to go down this road all along. I’d avoid Halifax like the plague”

Posted 3 years ago

“Spent 45 minutes on Comparethemarket for home and content insurance. Found Halifax a good price. Went to Halifax website and completed all the info. Went to pay and they ask by card or direct debit. Unfortunately you have to phone if you want to pay by card! When ring they tell you due to covid the call centre is shut and the line goes dead!! So it's direct debit or nothing. THE PROBLEM IS YOUR ONLY TOLD THIS AT THE END OF A LONG PROCESS. NOT GOOD CUSTOMER SERVICE.”

Posted 3 years ago

“One of the most disgraceful insurance companies I have ever dealt with. My neighbours fridge freezer went on fire in the garage at 3am Christmas morning. Destroyed our fence, shed and set light to the side of the house. Thank god the fire service arrived in time. Halifax (our neighbours insurance) after 8 months are now stated as it is an accident they will not cover the damage! Absolutely disgusting!”

Posted 3 years ago

“Had buildings and contents on two separate policies costing £460 total. Changed to another provider and got them combined saving me over £230. Rang Halifax to cancel and was told “ We can combine them “. After being a loyal customer for over 30 yrs and getting ripped off all that time they will never get my custom back. Shoddy treatment and downright thieves. Loyalty does NOT work in the customers favour. Shysters.”

Posted 3 years ago

“Very poor. Shyed away from sending an electrician to my house to fix a problem by using small print jargon. Result left me with young kid's and no power all day long while waiting for an electrician that i will have to pay for. Will be cancelling the policy. Do not recommended Halifax home emergency cover.”

Posted 3 years ago

“Halifax home insurance - the biggest bunch of crooks I've ever encountered in my life! They will do anything to wriggle of our paying out. My blacked out camper was broken into with curtains and my luggage stolen all caught on CCTV - and apparently I can't claim for the stolen bag. Jokers. WHAT AM I PAYING MY INSURANCE FOR???? Claim No. 500202780”

Posted 3 years ago

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Halifax Insurance is rated 2.7 based on 437 reviews