Halifax Insurance Reviews

Name: Halifax Insurance
Rating: 2.66

2.7 Rating 437 Reviews

43 %

of reviewers recommend Halifax Insurance

Company Reviews

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2.7

Based on 437 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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security@halifax.co.uk

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Anonymous

Anonymous // 01/01/2019

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“Halifax car insurance saved me £100 so easy to sign up online,”

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Posted 3 years ago

“Absolutely horrendous, do not use them for buildings and contents insurance. Had a leak from the upstairs bathroom the leaked through the ceiling downstairs, which also bowed the door downstairs and ruined the carpets upstairs on landing and bedroom, we took photos of all the damage and luckily had a dehumidifier we could use until they got someone out. A guy came out to asses the damage and they have just phoned me and said that the ceiling is not covered as they think that there was previous damage, they forgot to put any details of the door and as we havent kept the wet stinking carpet that would not be covered. Have used other companies before and they are so much more professional and helpful.”

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Posted 3 years ago

“Really easy to obtain quotation and very efficient with policy documents”

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Posted 3 years ago

“By far the worst insurance firm I have… By far the worst insurance firm I have ever come across. changed my wife's car from a Hyundai Amica to a C1 and for no reason given they wouldn't quote me,only for another 12 months??....and if I left it would cost me £55 termination...stay away”

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Posted 3 years ago

“Very good service , price for a big company lower than anyone else”

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Posted 3 years ago

“very good much cheaper than current insurance price”

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Posted 3 years ago

“Outrageous customer service. I had an accident and caused damage. Call handler stated she didn't beleive my story and would have to send out an independent assessor. WTF? Nit even a huge claim. All they have done is utterly upset me, been in tears are being essentially labeled a scammer. Having a disability isn't fun and I always thought having insurance was a safety net. So much for my GP's suggesting of doing some painting at home. Having to wait another two weeks b fore someone can attend to do their forensic investigation on whether I'm just a liar or not. Disgraceful and they should be utterly ashamed. I would never recommend them, ever.”

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Posted 3 years ago

“I had water leak from my pipe , they said its not cover ! £17 pm for not even water leak ?”

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Posted 3 years ago

“00000000 rubish as hell .... As I read all of this if your home is not in fire they dont covered anything. £17 a month £100 fee imagen it for 100 customer . GOOD ABUSED OF HUMANS MONEY”

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Posted 3 years ago

“Really bad service. I had sent my phone 3 days ago and I called to the insurance to be asked by a customer servive when I did sent my phone . That means they don't revice every day claims so if dont given them a call I could kept waiting for many days because they dont look and care properly for every customer .”

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Posted 3 years ago

“After suffering some damage to 1 piece of my sofa suite, I was advised that I am only covered for that part and because there isn't a replacement available, I will need to choose something different and have a mismatched sofa. I called to query this as nowhere in my policy schedule does it state I am not covered although the policy booklet refers to replacement of sets. I was advised if it isn't specified in my policy I am not covered. So by that logic, does that mean unless every item in my home is not covered and the policy booklet is essentially useless?! The staff refused to put me through to a manager, using covid as an excuse. I work in a call centre and I highly doubt there was no option to transfer calls/speak to a manager. Absolute sham of a company!!”

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Posted 3 years ago

“I called the emergency insurance line on behalf of my mum who is in the high vulnerable COVID category. She has a water leak in her house and her ceiling was bowed when she woke. It took 3 different phone numbers, with 2 lines disconnecting during this process. When I eventually did get to spoke to someone they told me unless I could tell them the exact position of the leek they could not help. (I live over an hour away and I am also not a professional plumber so this would be quite difficult to do. The water was coming from the ceiling where the boiler and two bathrooms are situated. They wanted to know which one!) They could also not book an emergency appointment due to data protection. I asked to speak to their line manager, to get this emergency support for my mum. I am still waiting for this call at 9.05 am. The call I made was 7.48 am. Mum tried and failed to contact all three numbers. She could not get through without being cut off. Hurrah for British Gas - I called them, explained to them the situation and they are going Mums immediately. This policy is being cancelled. Extremely poor service and response to is an emergency situation for all, let alone a highly vulnerable, recently widowed 74 year old. Disgusted.”

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Posted 3 years ago

“Had a leak in main bathroom during Lockdown, could not get through so did claim online photos and evidence, sent to Halifax Home Insurance, received email back 4 days later saying nothing do with them, need to ring Emergency help line, they decided that a leaking Bath with water bulging into dining room was a declined claim and i needed to contact Halifax Contents Insurance again, basically fobbed off left with blocked waste pipe in en-suite and leaking through a dining room ceiling, FCA have been informed and will be seeking legal advice for mis selling of insurance products, total jokers Avoid Scammers”

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Posted 3 years ago

“Do not purchase Halifax building and contents insurance. They State UNLIMITED I quote from their policy By UNLIMITED "We mean we will pay the full repair or replacement cost. This is false. They use a company called Subsidance management to do there dirty work for them. Subsidence Managment is a multi national company that is paid to keep supsidance costs to a minimum. They substitute your own policy wording with their own. Please don't take my word for this Google Reviews on Subsidence Management.”

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Posted 3 years ago

“15-20 years of custom. Made one valid insurance claim and they refused to pay out a penny. Insurance is truly daylight robbery. I don’t know how they get away with it...”

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Posted 3 years ago

“I am totally disillusioned with the response I received from Halifax. Several tiles were blown off the roof in a storm two weeks ago and needed replacing to keep the roof water-tight. My Home Emergency Policy is supposed to cover this problem but Halifax decided they would not help : their excuse is that the job would require a small scaffold tower ( probably 2 metres high ) to support a ladder and they are not willing to do the repair. This is a bungalow, for goodness sake - not a high rise building! What a pathetic excuse this is. The policy is not worth the glossy paper it’s printed on.”

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Posted 3 years ago

“Fire on Sat that destroyed my kennels completely rang on Sat told no emergency cover but took my details a guy rang on Mon saying an advisor would be appointed and a company sent out to look at the damage . On Wed a guy came from a company that deals with home fires and took a video kept saying this rook needs to come down lol the whole thing needs taken down its dangerous now need to wait till someone else comes out from the correct company to see it and still no advisor been appointed rang this morning and was told that it can take up to 5 days for this to happen rubbish service”

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Posted 3 years ago

“If you lose your house key and cannot access your house (and call an emergency locksmith) you are covered. If your key does not work as the door was jammed (and cannot access your house) you are not covered by any policy.”

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Posted 3 years ago

“Quick and Easy to sort out Insurance”

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Posted 3 years ago

“horrendous telephone advisor, enough that I cancelled my policy immediately and went with AA. Date this occurred 19/05/2020 11:05am”

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Posted 3 years ago

Halifax Insurance is rated 2.7 based on 437 reviews