Halifax Insurance Reviews

Name: Halifax Insurance
Rating: 2.65

2.7 Rating 453 Reviews

43 %

of reviewers recommend Halifax Insurance

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2.7

Based on 453 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rang the emergency home insurance twice. Told them I thought I has a leak in the loft (water on bedroom ceiling) I got told to go into the loft and look? I had to get a family member to go into the loft, he couldnt identify any leaks from tank or pipes. He went outside and said the roof could be letting rain water in hence wet ceiling (near chimney) I rang the insurance company back explained again what had happened and what family member had found. I got put on hold so she could speak to supervisor "erm hello you are all working from home!!!" Only to be told my insurance doesnt cover that part of the roof? When infact the only exclusion on the policy are flat roofs (its not flat roof) and shared roof (its not shared roof either) So I have now put complaint in and will take this further after reading other comments where they have acknoweldged roof issues!!”

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Posted 6 years ago

“Halifax just took 119 pounds from my bank that was returned when i was a victim of fraud! Now of all times when i have no income what so ever! Thieves”

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Posted 6 years ago

“Took 7 minutes to answer the phone. When I was speaking to someone they hung up on me. Phoned back after 4 minutes the line went dead . Phoned back another 7 minutes to speak to someone again. Told them I wasn't very pleased with the service and they sai d well we are short staffed and I said that doesn't excuse hanging up.”

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Posted 6 years ago

“Following significant damage to my home following a fire and flood. Halifax have been amazing. The company arranged for a company to pack our contents with respect and compassion. Then another company to undertake the repair and redecoration. They kept me up to date virtually daily, they even worked the period between Christmas and New year. The companies worked in close communication under the supervision of James Parsons. It was all handled with such professionalism and I would like to thank them all for the amazing effort to get us back in our home.”

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Posted 6 years ago

“I have mobile Insuarance with Halifax which is managed by LSG. 100£ for access fee and won’t send replacement until you send for assessment faulty handset. This is absolutely outdated business model with high access fees. LSG advised to buy other handset or borrow while replacement 3-5 working days will arrive. What a nonsense is this?”

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Posted 6 years ago

“There is no way to give 0 Star , we called in the morning around 10.30 saying we have a rat at home....and now the time is 5.29 and till now came in then what’s the purpose of having an emergency contact to the insurance team ..... and no courtesy call as well !!!!”

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Posted 6 years ago

“Absolute joke. Trying to sell my isa whilst I've actually got something in it. On hold for two hours now. Branch staff can't/won't help as they "don't have any financial advisers in store" but there's leaflets all over this branch selling you a mortgage. Exactly how does that work if there are no advisers!!!! Seems there are when you're setting up and buying them!!!!!!! Just been told I've lost 8k and now in another queue loosing more money whilst they "find" someone to "help me"”

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Posted 6 years ago

“I have been insured with Halifax for the last 10 years and never had to make a claim. When I originally took the policy I paid £500 per year and have paid the same for this period of time. I don’t live in a detached, I live in a 3 bed terrace however, I trusted that I was with a reputable company and I would be given a good service and value for money. I called them last week to report my roof was leaking after the bad storms they told me I would have to pay an additional £350 excess up front until they determined whether the leek was due to wear and tear. I was very unhappy about this as I didn’t have £350 immediately available. I was fuming about this as my roof was leaking badly. I put the phone down and immediately asked my Son to look for alternative insurance, Only to be horrified that top of the list for the same cover costing only £117 was Halifax I asked him to fully check the details, and these were correct. I called them straight away to complain. They told me I was right with what I had found however it was up to myself to review the costs and not them I’ve over paid £3600 over 10 years and would of continued to do so for another 10 should I have not made the call. These so called big companies are a total rip off to the vulnerable people such as myself. I will be copying this to Martin Lewiss and all other web sites to highlight the fact it’s not the street leaders or loan sharks we need to be aware of but the people you automatically would trust Please make sure your not making the same mistake we have done Chris Leeds”

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Posted 6 years ago

“Took out "Emergency Home Cover" in addition to my general home insurance. I made a claim because of water getting into the loft area around the chimney following high winds, heavy rain and winter storms. The policy proved to be a waste of time and over two weeks later I was still waiting for "emergency" repairs. In the end got my own contractors in to sort it. I was promised dates from Halifax that just did not materialise and had to constantly keep phoning to find out what was going on. I Would definitely not renew.”

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Posted 6 years ago

“Bunch of liars..day 1 4 agents claim my claim was successful day 2 problem with direct debit Jenny a.lying manager promised all resolved.....by 4PM at 4 PM Liars cheats...cheaters liars Cheaters and stealers”

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Posted 6 years ago

“Overpriced with no cover for the basics. Direct line offer better cover for less.”

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Posted 6 years ago

“Halifax home emergency cover is a jock I do not want to give him one star but there is no option.last year i phoned them coz of my boiler was brock down engineer came n said i need to replace a part so I m going to order it it will take a week but he did not cum back again same happen this year my boiler start leaking water I phoned to Halifax home emergency engineer came n said to change a part. He is gonna order n 3-4 days gonna take to get that part then he fix it we are waiting from last two weeks I phoned Halifax claim department n they said they closed the case coz water was leaking from quite a long time and boiler is not serviced Wahts going on”

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Posted 6 years ago

“Be warned - called them up to cancel, they continued taking money for a whole year. I only realised when a renewal appeared the next year. Impossible to get through to a complaints department on the phone, then I got a call many hours later saying I would be notified in writing of a response. Probably going to have to claim money back via my bank.”

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Posted 6 years ago

“Have had to contact Halifax emergency service twice now. On both occasions I had to call them back to find out what was going on and if they would be sending someone to check my leaking roof. On the first occasion the roofer showed up two days later in skinny jeans and leather loafers - It was evident that he had no intentions of doing any fixtures to a leaking roof. Today (16/2/2020) I contacted the emergency helpline at 8.30am as a pipe/gutter was leaking in my bedroom - They said due to the bad weather it may take 3 days for someone to come out but they will let me know. I had to call them back at 9.30am and then 11.30am to be put on hold for over 20 mins each time and then be told they are still trying to get someone out and that they will keep in contact with me throughout the day. It is now 19:50 and I haven't heard anything! What i'm getting at is this is terrible and I should have never purchased Halifax's emergency cover as they are clearly not equipped to deal with emergency's. I had to call a friend to try and stop the leaking! Halifax is the worst home insurer I've ever had by far! Bunch of cowboys! Privilege and More Than insurance treated me much better! Their emergency cover meant just that - An emergency! Don't be fooled or sucked in by the name (Halifax) like I was - they are pathetic thieves! Cant wait to go back to a more reputable insurance company! I would rate them ZERO stars! They are beyond ridiculous!”

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Posted 6 years ago

“MISLEADING 'OPTIONAL' COVER. I thought that I was covered for push bikes under my contents cover, although I had not listed any as they were not over the specified value. Upon making a claim for a theft, I was told that push-bikes are not covered as I didn't opt for that optional cover. I can only assume that this was very misleading in the registration process, as I own a number of bikes (all under their specified value) which I certainly would have wanted to 'opt-in' to cover if I had been given the option in a reasonable manner. I will not be renewing with this provider.”

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Posted 6 years ago

“Awful service ... passed from pillar to post ... had one neanderthal who barely grunted at me ... and never confirmed that I was speaking with Allianz on behalf of Halifax Home Insurance. In the end I was told to phone back tomorrow ... sure because a fire isn't am emergency! Plus they seem to do everything in their power to avoid paying out. REALLY REALLY UPSET!”

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Posted 6 years ago

“Rubbish Service. BVS loss adjusters their appointed representatives are crooks. Go straight to the Ombudsman if they dispute your claim.”

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Posted 6 years ago

“Very poor with claim handling they have a 3 rd party called BVS who handle claims and all they do is cut costs and you struggle to get your claim sorted like for like instead they try and offer you a small cash settlement that does not cover the costs”

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Posted 6 years ago

“All good. Spoke with Claire to deal with my claims. She was helpful and explaining everything. Claim put in Friday afternoon. All sorted by Monday. Would recommend Halifax Home Insurance.”

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Posted 6 years ago

“I WAS MIS-SOLD THE POLICY ADDING AN CLAUSE ON JEWELLERY THAT IT IS ONLY COVERED IN THE HOUSE. WONDER HOW MANY PEOPLE WEAR JEWELLERY AND CANNOT WEAR OUT OF HOUSE. JUST LIKE BUYING AN CAR BUT NOT ALLOWED TO DRIVE ON ROAD.”

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Posted 6 years ago

Halifax Insurance is rated 2.7 based on 453 reviews