Halifax Insurance Reviews

Name: Halifax Insurance
Rating: 2.65

2.7 Rating 453 Reviews

43 %

of reviewers recommend Halifax Insurance

Company Reviews

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2.7

Based on 453 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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security@halifax.co.uk

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Anonymous

Anonymous // 01/01/2019

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“All fact available and easy to buy ....hope for the best customer service as well....”

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Posted 6 years ago

“Rubbish service and they dnt record details properly then have the audacity to apply excess charges and increase insurance when the errors are their fault and amazingly their investigations show no issues with their service 😂”

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Posted 6 years ago

“As per usual my renewal premium on my car insurance went through the roof. Even though they offered to look at the price when I said I was going elsewhere I wouldn't renew with them on a matter of principle. As a loyal customer they should have offered me the best renewal price in the first place!”

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Posted 6 years ago

“On break in the company only paid for back door and back window but refused to pay for the replacement front door they wanted to repair with a hot gun to fill in the holes which were drilled during break in so I had to pay this out of my own pocket to replace a new door.”

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Posted 6 years ago

“Dreadful experience - said I wasn’t covered, no proper communication... when by chance I called them to complain turned out I was covered. Spent months battling with their contractor ‘Home Repair Network Ltd’ mostly, an unprofessional, unpleasant bunch of rude call handlers who try to wriggle out of settling fairly. AVOID AT ALL COSTS! Shame as the Halifax staff were helpful. Poor choice of low grade, no doubt low cost contractors helping them keep costs down.”

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Posted 6 years ago

“Company that tries to wriggle out of any work. Pay for a service to be told I now need to employ a plumber to send evidence across to Halifax. I shouldn't have to be doing anything as my insurance stated I'm covered. It only takes a quick scroll to see how many others have had poor poor service”

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Posted 6 years ago

“A well established company I feel that you can trust in with confidence.”

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Posted 6 years ago

“Lady called Asha was excellent at Halifax insurance. Superb service. Nothing too much, very helpful.”

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Posted 6 years ago

“This is a terrible insurer. They have left my mother 74 yrs with half a kitchen , taken £450 excess premium and completed no work to trace a leak which is 3m away from any external wall . They charged extra for the trace cover and have tried on every occasion to decline the very first claim made on this policy in over 10 years. Its very simple to take a floor up and check the pipes for a slow leak. But no, they took the kitchen apart unnecessarily, sent a consultant to check the walls to write a report saying there's water but don't know from where 'it could be rainwater' - Really? 3 metres from any external wall and showing as a wet patch on a wall in the middle of two semi detached houses! Denying the claim and not finding a reason for water ingress. . This is a dreadfully poor insurer avoid using them unless you want to pay for stress, headache and cost of a valueless policy providing a 'painfull' cover at the worst of times. insurance is w”

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Posted 6 years ago

“Cheapest quote in confused .com”

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Posted 6 years ago

“Came back home to find a puddle in my window, wet curtains and carpet. Upon inspection have noticed I am unable to open 1 of the windows now. The window has dropped a surrounding plaster has cracked. Rang Halifax to make a claim only to be told they don't class rain as a storm so therefore I want covered. I don't class a window that has dropped to be caused by rain on its roof. If I could give them 0 stars I would. Bye bye Halifax insurance”

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Posted 6 years ago

“taking insurance out with this company was quite easy and unexpectedly fairly inexpensive”

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Posted 6 years ago

“Never claimed on my insurance until today. Just been told that because my lino in the conservatory is glued down I am not covered as it comes under fixture and fittings not contents insurance. Not happy pay every month without fail. My argument is so if my carpet was burnt and is fixed to the floor would I b covered for that and low and behold the answer was yes!!! Tell me what is the difference?? Not a very happy Halifax customer think I need to look elsewhere for my insurance etc. Feel very let down and angry.”

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Posted 6 years ago

“Good clear website when arranging insurance”

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Posted 6 years ago

“Does not cover what it says it covers. Thunder and lightning storms are not covered under storm cover and any ingress of water is not covered so basically your roof will never be insured. Despite the fact it was surveyed as sound when you bought the property not more than 3 months before and you can evidence the roof was in good repair and there were storm warnings in your area. DO NOT INSURE WITH HALIFAX OR ANY POLICY UNDERWRITTEN BY LLOYD'S GROUP OF COMPANIES”

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Posted 6 years ago

“Ingress of water, not covered by Halifax ultimate policy. After heavy rain flooded my kitchen. Totally disgusted with Halifax insurance.”

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Posted 6 years ago

“My wife and I are in our 70's. We have never made a claim on a contents policy in our 48 years. We came back from a weekend away at a grandchild's Birthday to find the freezer defrosted. Foolishly, I decided to try to make a claim."Have you disposed of the food? Did you not take photographs? Do you have a list? Well, go to the shops and price each item" I haven't taken it any further - I was made to feel like a fraudster, just because we don't have a camera and don't have mobile phones with cameras. Even if we did, the prospect of laying out - in this weather - a range of defrosted, soggy, foetid and stinking food just to take photographs of it is ludicrous beyond belief. As a Solicitor since 1972 I've always had a slightly jaundiced view of insurers - well, now I've been proved right. Shame on you Halifax!”

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Posted 6 years ago

“Absolutely shocking service, try to make a genuine claim only to be told no before even listening properly”

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Posted 6 years ago

“Totally incompetent builder allowed to call all the shots, run massively over schedule and complete the work to an absolutelyabysmal standard. Still trying to get this resolved more than a year after the fire.”

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Posted 6 years ago

“Covea that's whats whent wrong ...using low rate company's for best profit not best service”

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Posted 6 years ago

Halifax Insurance is rated 2.7 based on 453 reviews