Have been with Halifax 40 plus years with no claim Moved into new build 4years ago Four weeks later we had a burst pipe causing extensive damage The builder/ plumber admitted liability Claim is still not settled . Indeed Halifax has not been in touch for more than two years Halifax have now increased insurance 100% with no explanation We cannot get insurance from other companies as this claim isn’t settled and we don’t have a claim value. After phoning Halifax they were so unhelpful They have stopped me renewing elsewhere and after four years we still have a unsettled claim None of this is our fault as the builder/plumber have admitted liability