Halifax Car Insurance is just a marketing front for abysmal customer service provided by various faceless organisations - 3 months after a no-fault rear end bump and I am still waiting for my car to be repaired ! After the initial report Halifax bow out and Enterprise, IMS, Markerstudy and Minster Law take over. What a dogs dinner they make of it, no communication, no common sense and a lack of joined up knowledge that is hard to believe. Why, do once reputable firms join up with such partners who drag them down with such poor customer service. Obviously I've not renewed with Halifax and my Home Insurance will also be moved next year - this won't cause them concern I know but at least I can vote with my feet as well as sharing my experiences.