Deplorable service … had a prang … two and a half weeks later the car is taken for assessment ! … my ‘guaranteed’ replacement car I can’t have as the repairer doesn’t have one and neither do their designated car rental company enterprise so I am without ability to get to work or to any emergencies… no excuses pretty much tough luck even though I pay for it … no apologies or offers to remunerate for travel costs given it is not my problem but theirs .. too many intermediaries.. Halifax , underwriter, car repair organiser, car repairer… I have spent hours on the phone to these people … just for a simple repair job … never again … shocking !