I am totally disillusioned with the response I received from Halifax. Several tiles were blown off the roof in a storm two weeks ago and needed replacing to keep the roof water-tight. My Home Emergency Policy is supposed to cover this problem but Halifax decided they would not help : their excuse is that the job would require a small scaffold tower ( probably 2 metres high ) to support a ladder and they are not willing to do the repair. This is a bungalow, for goodness sake - not a high rise building! What a pathetic excuse this is. The policy is not worth the glossy paper it’s printed on.