A year ago I used Be Wiser and all was fine this year it was and still is a total disaster I would not recommend anybody even thinking of using them. They are like a different company from the year before. It started with e-mails asking me to renew my insurance which carried on after I had done so and then with requests for copies of driving licences including the paper copy and access codes for them to check with the DVLA. I sent them by return and then they asked again ( different name ) I sent them by return and then they asked again ( different name ) I sent them in the post and they said they had not received them they started to threaten to cancel my insurance , I sent them again. I tried to phone it was really hard to get answered one person just told me to hang on and then cut me off another just shouted that she could not hear me ( whilst laughing ) and then she cut me off . I sent the details again but they said they had not received them and then whilst I was driving they sent me an e-mail telling me they were going to cancel my insurance in four hours. I got home in time to actually speak to somebody and I sent next morning again all the docs. It still carries on today though since although I have sent them two access codes for the DVLA for my licence check and so has the other named driver they claim her code does not work and or is expired. The DVLA say they last 21 days and are fed up with her calling them for new ones and be-wiser say they only last 12 hours so they expire too fast for them to check them! but even if true they have had 2 on each of us and how long does it take them to answer their e-mails! So no doubt I will have another urgent action needed threat of cancellation notice today because her last reply was yesterday and it goes on and on! If I would not be penalised I would cancel and start again with another broker. Unless you are looking for unpaid hours of work and grief do not even consider using these people.