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Be Wiser Insurance Reviews

2.6 Rating 326 Reviews
37 %
of reviewers recommend Be Wiser Insurance
2.6
Based on 326 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
Read Be Wiser Insurance Reviews
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Customer.Care@bewiser.co.uk

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Anonymous
Anonymous  // 01/01/2019
Incompetent, cannot be trusted with your personal data, they insist proof of identity and residence etc, all available to trusted companies (itself a red flag - if DVLA and Electoral Roll departments can’t trust them, how can you?), be provided by email or post, neither of which renowned for their security. A hacker will have a field day with your data, they seem unable to provide any sort of data safety guarantees. Your personal data is at risk using them, so avoid the hassle and go with a reputable company that can look after your data properly. Added to which, countless requests for calls back about my concerns have gone completely ignored, despite me being threatened with being placed on an insurance blacklist if I don’t provide the info quickly, totally ignoring my data concerns. Utter cowboys.
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Posted 1 month ago
Absolute joke. Insured with these and put my partner on who had a none fault claim. They contacted me to say that my partners claim was actually down as his fault. I advised this was 2 years ago an actually someone had gone into the back of him. They asked for proof I therefore contacted the old insurer who gave me a valid letter to say the nature of the accident an my partner was not at fault and his no claims were not affected. They still came back and said well the claim hasn't been completely closed as the old insurer was still trying to collect money from the person who hit my husband. I then got another letter from the old insurer saying it is definitely a none fault it's just the claim isn't closed their end as they are recovering funds. Be wiser came back an said due to this they will have to find my partner guilty of causing the accident an the quote they gave me will now be almost 250 more expensive! What nonsense I in the end I've cancelled my insurance despite it not even starting yet an been told I will lose 40 admin fee. Save ur money an time an patience an don't bother with this unprofessional money making company!
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Posted 1 month ago
Do not ever use this insurance company! They are cheap for a reason- they use the most incompetent solicitor firm- The Carpenters Group. If you ever have to use them for any legal issues be sure to NEVER get closure as they are the most ignorant and inactive firm ever. I have been waiting for nearly a year to even receive a single email from them to update me on my case. PRA should not allow companies like these to practise!
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Posted 4 months ago
Everything went through then received a txt to cancel it. Even though we had agreed and signed up for the insurance. Cost us £25 and took the deposit as well. Micky mouse outfit. Be Wise don't go with them.
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Posted 4 months ago
DO NOT USE THIS COMPANY
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Posted 4 months ago
Be wiser are without doubt the worst company ( not just insurance) that I have ever had the misfortune to deal with , you have to contact them if there are any issues however the call handling centre is in South Africa and the handlers have a very poor understanding of English or indeed customer requirements, they keep sending me WARNING Emails statements stating that I don’t owe them anything but still they come !!!! Ive sent recorded delivery letters which have never been answered, if you want to retain your sanity go elsewhere
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Posted 5 months ago
Car insurance went from 1600 to 3500 . Without any reason, no crashes no points no claims. Absolutely shocking customer service. Do not use people
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Posted 5 months ago
And that's an understment I would give one and big 0 absolutely useless. They don't send emails they send messages only. I had a message Friday evening to say that they have cancelled my insurance. Unbelievable they close at 6pm very convenient not . So spent a whole 2 hours sat morning trying to get to the bottom of why. You might aswell have been talking to a monkey asked to to speak to a manager. Surprise he's to busy. Had enough, by then payed £22.56 just cancel it even they cancelled it the night before. Can't make it up just stay away from these muppets. One big joke .
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Posted 6 months ago
I have never had to payback my whole policy amount with any other insurance company I have used in the past. Be Wiser insurance use Close Brothers financial services. I sold the car after one month and was then charged the complete year. Be wiser and do not use both these companies under any circumstances.
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Posted 6 months ago
I have given a One-Star review, but that is FAR too generous. Agreed a price for insurance on my Tesla Model X. A week later, they charged be an additional 15% for "mistakes" made on the application, despite full disclosure and careful checking. Had an accident in my car, and had 4 hours of mucking around trying to get recovered, as these clowns didn't help at all. Dreadful customer service (and it's a low-bar in this industry). When settling the claim, they made things so stressful, would rather have gone through the accident another 10 times than deal with the hassle that they put me through. Icing on the cake was that I couldn't add a new car to the existing policy (which is a standard way of working) and that a whole new policy would be required, at DOUBLE the cost of the original insurance. They stated that this was because an open claim was still on the insurance (their systems not mine, and given that the claim was settled two weeks previously, this is incompetence at best). Tried to tell me that a £7K insurance was the best that they could offer, despite protected No-Claims. Hands-down the worst customer-experience I have ever experienced, and that's not just for Insurance, in my whole life have never had so much stress. AVOID these people if you want to retain your sanity.
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Posted 6 months ago
Absolute con artists. I have never had such an exhausting time dealing with such an incompetent bunch of very obvious scammers. Avoid like the plague
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Posted 7 months ago
Renewal came back at £84 a month was only paying £44a month rang them up told them the problem with price said iget you another quote came back at £990 asked to speak to manager no joy now I've cancelled be wiser stay away from this company
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Posted 7 months ago
I cancelled my car insurance because my place of work also do car insurance, and as i get discount, it worked out to be less than half i was paying wirh Be Wiser. They charged me £42 to cancel plus another £50 for admn fees !! What a rip off. Will bever recommend this robbing company to anyone. Plus i have NEVER claimed in 6 years. Shame on you for robbing people who put food on your table. Disgusted
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Posted 9 months ago
Having been insured with BeWiser for 3 years and was happy with them. Comprehensive was last year £650 and now they are asking for £2300. Never had an accident. It's a rip-off company. STAY AWAY
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Posted 10 months ago
Cancelled my policy without even. Speaking to me. Have to speak with colleagues outside of the UK Not able to speak to a manager as there to busy. No offer to call back or UK phone details for BeWiser. Customer service is appalling that in today technology they cannot send email or make telephone calls with customers when there is issues with new policy other than to cancel I have been driving my terminally ill husband for his cancer treatment daily without insurance for the last week. If my life is not stressful enough I do not Need to be told by your representative at BeWiser TOBY Don't stress..Shall I go on !@!
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Posted 10 months ago
Car Insurance documents full of mistakes. Called 3 times to have them corrected. Over 2 weeks have elapsed but despite numerous calls correct documents have still not arrived! Terrible service.
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Posted 10 months ago
I'm still trying to get an accident taken off my policy that I never had . It's been going on for three years now. You've inspected my car and know its not been in an accident yet your still charging me high premiums . I've even got on to the Ombudsman. Your an absolute joke . Please everyone avoid like the plague. I've spent hours on the phone being passed from puller to post. I'm still waiting for you to sort my policy out and a refund. It's been three years. Your an absolute disgusting company
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Posted 1 year ago
after the end of the policy and payment of all payments, they were threatened to pay another £ 250, without explanation, just scammers
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Posted 1 year ago
This the worse company to do insurance with it and I advise all people to not do the same as I did my insurance with them They not helping at all they just play around and transfer you me call to many line And if you have any issues they will never fixed for you the easiest way for them just call back different time or tomorrow as we are busy this all what they do So my advice as I was in this situation to not put your self with this company as will affected you
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Posted 1 year ago
Do not use this Insurance company. Use another Insurer. Absolute terrible Insurance company. Constant harassment asking for fees. My car was only insured for 25 days and and I paid £164.73 and they want me to pay cancellation fee of £125.00. Constant harassment with emails, texts and letters which is failing to obey by the Financial Authority Conduct (FCA) handbook and guidelines under Section 7.9.11 by threatening to instruct Debt collection company to receive their fees.
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Posted 1 year ago
Be Wiser Insurance is rated 2.6 based on 326 reviews