Be Wiser Insurance Reviews

Name: Be Wiser Insurance
Rating: 2.60

2.6 Rating 315 Reviews

39 %

of reviewers recommend Be Wiser Insurance

Company Reviews

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2.6

Based on 315 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email

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Email:

Customer.Care@bewiser.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“had choice a cheap insurance for a cheap customer service! My dad bought a car on 14 Nov, he ask me to help him in order to get a cheap car insurance. I went online and bough Bewiser car insurance with a monthly payments of £57 and £142 deposit! After completion of insurance was taking place, we received a letter with my dad's surname spelt wrong (they have add an "y" to the end of surname) and we had to sign the Credit Agreement and this needs to be sent back in 14 days. Today 23 Nov, my dad got 2 emails confirming that his policy was cancelled without any reson mentioned in the letter and any refunds will be returned in 60 days! A number was providet (7 pence per minute), I have called that number and I have spoked with a very rude lady which she was engaged with an other coversarion when she answer as she was loughping and giggling. I didn't said anything about this and I tought I will or polite and get the answers I need. I have give my dad details (she didn't ask for his permission) and then she put me on hold probably to continue with the conversation, she get back to me after 1 or 2 minutes, confirming that the policy it was cancel on 22 Nov, as Dad didn't call back to confirm details of the policy. In all this time my dad didn't get any phone calls or emails as I have checked his mailbox also he went out of town working as lorry driver and I am sure that he had no internet connection in some areas. When I explain this to this very rude person she replied that is not her problem that we didn't confirm details with in 7 days. As far as I know this should be 7 working days so we have start policy on 14 Nov(sat) policy was canceled on 22 Nov this means 5 working days. I have explain that we received a letter and Credit Agreement should be sent back in 14 days, she explains that is no part of policy and is part of Direct Debit details. Another bad thing is that policy was canceled on 22 Nov, and dad received an email about 5 o'clcok today also a letter attached on 23 Nov, and he was driving the car without policy and without knowing that his car insurance was canceled. This very rude lady she also explain the she only could refund half of the deposit of £71 and there is nothing we can do to put policy back. I have try to explain the they have done a mistake to my dad surname and again she said that they will never touch details on policy(checking previous feedbak this is a constantly issue with this company) I will never spell my Dad wrong after it was my surname for 24y before I get married. So all in once, cheap car insurance, cheap customer service, cheap cheap cheap and rude employers. I will never recomand this company. A further complain will longed as dad drove for a day without knowing that policy was canceled and no enough time giving or letter sent by post to confirm days details. Be wiser and go with a another company!”