“When I first tried to open a policy I made a mistake in the application, this was eventually realised by both myself and yr company,after discussion with one of your helpful advisors the original policy was cancelled and a new one set up all happening on the same day by Barclays visa debit card. Unfortunately Barclays then paid you in full for both policies! I quickly emailed your advisors who also quickly responded promising to reimburse me the cancelled policy. Unfortunately I still have not received that money...still waiting 8 months later,please see the transactions from that time..”
“Insurance provider not responded after holding the line for 45 minutes and when they did after taking details all over again not provided the service I was expecting . They did not even have the courtesy to call me.
Very frustrated when I did not get the service when needed most”
“50 years of driving, with a 5 year break, I never made a claim and I haven't had to make a claim with my present insurance. I will be looking for the cheapest insurance when this one runs out.”
“Thought it was ok until I found out policy didn't automatically renew.... Found out the bad way too! A letter or an email would have been nice to say renewal not automatic...”
“I was no happy with the company and there way they dealt with you when there was a problem the only answer you got from them was nothing they could do so I can not recommend them to anyone”
Good afternoon,
Thank you for your recent review. We apologize that you feel dissatisfied with our services and welcome the opportunity to look into matters further.
Please contact our Customer Care department at your earliest convenience where we will address all matters with you.
Regards,
Cathy - Be Wiser Insurance
“It is now June and you ask me to leave areveiw from last September ????
Do you know how many sleeps and crisis' I have had since then
I can't even remember if I had insurance let alone who with and if its any good too busy getting on with life”
“Great difficulty in getting all relevant documents to them and from them. Sold my van six months into policy and it was cancelled by me. No refund or following correspondence from this company.”
Good morning, John
Thank you for your feedback.
We are sorry you have had cause for dissatisfaction. Please contact our Customer Care team who will look to investigate and resolve any issues you may have had.
Best regards
Richard
Dear Robert
Thank you for your feedback regarding your Be Wiser policy.
We are sorry you have had cause to complain. I would encourage you to contact our Customer Care team who would be happy to look into your case for you.
Kind regards
Richard
Dear Anthony
Thank you for your feedback regarding your Be Wiser policy.
Please contact our Customer Care team and we will be happy to investigate any issues you may have.
Regards
Richard
“having given the wrong imfo on taken out the policy i was astounded when it cost more money to keep the policy for the full year i have still not had a satisfied explanation and shall not be renewing this policy with this company”
Good morning,
Thank you for your recent review. We apologise that you feel dissatisfied with our services and welcome the opportunity to look into matters further.
Please contact our Customer Care department at your earliest convenience where we will address all matters with you.
Regards,
Sarah
“sadly, insurance does increase for the young and new drivers, and they incur charges as well. one day insurance companies wont charge for the change of details, especially if you change a vehicle and remain with them. i was disappointed in the fact that i still pay more than expected and a lot more than friends of mine who have more cars a year than there are months in the year! Disappointed that i can't have a van that is not linked to a business! I play a double bass so therefore wont fit in a small car! i am persecuted because of needing a small van, be wise or any other company whether they do or don't insure vans, just give a little thought to those that need vans and are not builders or self employed...................................................”
