Miss selling and incompetence, cancelled policy beware !!!!!!! Today 05/08/16 Be wiser customer services contacted me re complaint below. They have offered no solution to the problem and have still not refunded the monies taken from my bank account for the now cancelled insurance. Also mysteriously they do not believe my version of events because they claim to be unable to find recording of their salesman miss selling me the insurance. I wouls strongly advise anybody wishing to insure with Be wiser to seriously look elsewhere due to their sales based incompetent salesmen who are only after commission on sales and will do what ever it takes to make a sale, even if they have no idea what they are doing. Be wiser of course will subsequently just cancel your insurance like it is nothing. Complaint with insurance ombudsman and watchdog ???? Be warned. Copied below brief description of complaint and copied letter sent to 3 of the directors, as expected no reply or acknowledgement has been received. However they have subsequently cancelled my policy !!!!!! Miss selling and incompetence quote a price which was agreed and then up it by £280.00 with a pay up or else attitude... Rogue traders beware. Dear Mr XXXXXXXXXXX With reference to the above reference and policy. I have just had the misfortune of dealing with the most unprofessional organisation ever, this being Be Wiser insurance. I contacted your company for a quote for my van insurance and answered all the questions honestly to your sales man. Because your premium was coming out dearer than other quotes I had received due to me having no NCD your salesman then suggested my wife be added to the policy whereby I would be allowed her NCD of 9 years even though it was used on another vehicle. This meant that you price became very competitive and I duly accepted his price and accepted the insurance. I then paid £104.43 towards the policy and all was good. I then received an email letter saying that because of an error my insurance was going to be cancelled unless I contact you immediately. I then spent the next couple of days trying to address the situation. It transpires that your sales man was unable to allow the NCD from my wife which is surely incompetence or lack of product knowledge on behalf of him and subsequently your company. And because of this it put the premium up by approx £280.00 and unless I paid the extra £280.00 my insurance would be cancelled. All your customer service dept/ sales dept keep telling me is that incorrect information was given. I agree it was but not by me !!!! It was by your incompetent sales man... Like you I have been in business for 30 + years dealing with contracts and prices on a daily basis. And know that a contract being a legal binding agreement is binding on both parties. However your company appears to think that they can just cancel my insurance over your companies incompetence !!!! I have tried dealing with your company speaking with 4 customer service and manager grade staff and managed to get nowhere. If your company had originally quoted me the premium £280.00 higher than you did I would never have gone with you in the first place. This has to be miss selling on the highest order. As of 09.44 today 27/07/16 I find myself without insurance due to being given 2 options 1 pay up or 2 we cancel ??? Before I make this public or take the matter to the insurance ombudsman and talk to our solicitor re this sorry affair I thought I would get your view on the matter.