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Mrs Angry
DO NOT USE THIS COMPANY!!!! On the 30th September my 87 year old father rang BeWiser to purchase car insurance in good faith hoping he could save some money. When he received the documents on the 5th October not only had they spelt his name wrong they had also got his date of birth wrong. When he telephoned them and explained they said that the company they had put him with could not insure him. So they would try another company when they came back to him they said it would be another £500+ taking the total to over £1000. He said he did not want this as it was too expensive. He also explained that this was not his error so that it should all be cancelled.... all within 5 days. During this time £50 deposit was taken from his account. So he asked for his deposit to be returned. As far as he was concerned this was the end of the matter............and purchased his insurance from his old insurance company. WRONG. On the 4th October BeWiser took £50 out of his account. On the 5th October the policy was cancelled. On the 17th October BeWiser took a further £380.34 out of his account ... 12 days after the policy was cancelled. After several phone calls and emails to different people and departments by both my father and myself BeWiser gave him back £208...... I have no idea why this amount .... but still not the full amount of £430.34. Since then my father has received several threatening letters demanding different amounts of money saying that he owes THEM money and that they will be sending round debt collectors if he does not pay within 10 days. Every time I ring to try and sort it out I get a different operator... whilst the operators are polite and friendly they cannot solve the matter and I have to explain it all again and repeat everything then they have to read through the file to try and understand. This is so unacceptable Then today 2 months later he receives another letter now saying they will be issuing court proceeding if he does not pay up. My father.... in all his 87 years has NEVER owed anyone any money. He has never had credit nor has he ever had a debt... he is old school.... if you cannot afford it then you cannot have it!! So you can imagine how upset and worried he is with these letters. 2 months so far of stress .He is not sleeping and I am so worried about him. This is still on going and I have no idea how long this will take. DO NOT UST THIS COMPANY!!
8 years ago
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Be Wiser Insurance has a 2.6 average rating from 327 reviews