Six years ago I purchased John Lewis home and buildings insurance and the premiums go up considerably each year despite no claims. This year I having received a quote for £540 pa decided to call it a day and go elsewhere. I chose John Lewis insurance as I thought even though it’s more expensive I felt reassured by the John Lewis reputation for customer service. Thank goodness I decided to leave as reading the nightmare reviews on here my feelings of reassurance were all an illusion. I spent about ten minutes on Confused website to get alternative quotes and was shocked that most of the quotes were half the price and even the more expensive ‘premier’ policy quotes were around £360. Do yourself a favour and spend ten minutes shopping around. It’s very sad that a once great brand puts its name on services that are so bad. I nearly bought some flowers from Waitrose florist website the other day again due to the brand name. The flowers looked amazing but it seemed very strange there were no customer reviews so I Googled reviews separately and they’re on an independent review website and they were truly awful...practically every single review a one star. Truly disappointing the company’s name is going down the drain.