John Lewis Insurance Reviews

Name: John Lewis Insurance
Rating: 1.68

1.7 Rating 419 Reviews

16 %

of reviewers recommend John Lewis Insurance

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1.7

Based on 419 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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John Lewis Insurance 1 star review on 31st October 2024

Greyson

John Lewis Insurance 1 star review on 10th June 2021

Stefan Phillips

Anonymous

Anonymous // 01/01/2019

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“Not what you would expect from John Lewis - policy doesn’t even cover broken window - where other policies do - poor customer service All in all dreadful”

Helpful Report

Posted 1 week ago

“Avoid, Avoid, Avoid!!!! Customer service is awful, worst I've ever experienced. Wanted to make a simple change and was on hold 4 times for over 40 minutes. Live chat couldn't help and referred me back to customer servce phone line. Avoid Avoid Avoid!”

Helpful Report

Posted 1 month ago

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Posted 1 month ago

“Total rip off , the premium for my home and contents policy this year went up to an unbelievable £ 8,259 they said bc of flood risks in London. I changed insurers prompto .”

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Posted 2 months ago

“Avoid like the plague!! Non existent customer services be cause you cannot contact them, don't answer the phone and the que for live chat is ridiculous, in the end you just give up”

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Posted 3 months ago

“Utter scammers. They do not inform you of the requirement to contact them to specify new gadgets acquired during the duration of the policy. They omit important information to protect yourself and gleefully avoid paying out what they can. AVOID.”

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Posted 3 months ago

“I needed to update my payment details . Multiple problems with their phone system . Several calls from their team promising to contact me so details can be updated . No further contact . Just tried to update my details via phone again . Long queue/ wait. Ok . I’m cancelling my insurance with them and going to another provider. This follows on from ongoing problems re a washing machine I’ve just purchased from JL . Their customer services seem so fragmented, complicated and user unfriendly. Very disappointed in JL.”

Helpful Report

Posted 3 months ago

“Shocking ! Avoid at all costs! They don't pay out , absolute scammers 😄😄😄😄 Don't waste your time , have a peace of mind elsewhere. Customer service is at ground zero ,staff has no knowledge at all. Go and search reviews about JL home insurance, crazy how I did not do this before!!!”

Helpful Report

Posted 3 months ago

“DON’T it’s not worth the paper it’s written on. We’ve been penalised for making a claim we didn’t make!!!’ A loss adjuster came as I was worried about a small crack in our hallway ceiling. Before the adjuster set foot in the door John Lewis decided it was a subsidence claim. Within two minutes of the loss adjuster arriving he confirmed there was no subsidence issue. It was just wear and tear. He sent an email confirming this to John Lewis and us. Initially, nobody could explain why this was a claim despite several calls. Finally, I was told it was because a loss adjuster went out to review the crack. It was to cover his cost, fair enough. But they couldn’t explain why they were still referring to it as a claim. It makes no sense. We can’t be bothered coping with the genetic reply. We are so frustrated with the unfair ridiculous service or lack of we’ve received. We are now stuck with a claim/no claim on future insurance quotes. I have been a loyal John Lewis customer for year's. They definitely need to review the company they are employing to deal with their insurance. I also can't be bothered with another generic reply. IT IS A RUBBISH COMPANY. THERE’S SO MANY RIDICULOUS EXPLANATIONS!’!!! Do yourself a favour steer clear & shop around . A disappointing review but it had to shared. Hopefully, it may help someone.”

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Posted 3 months ago

“TERRIBLE customer service. They wont pay out and will dig intrusively into your life and use any push back as an excuse to reject your claim. They wanted to call my work colleagues to see how distraught I was when I lost my item and when I refused they rejected the claim.”

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Posted 4 months ago

“You cancelled the house insurance for the coming year. No reason given and not a lot of notice”

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Posted 4 months ago

“Every time my vehicle insurance goes up due to cost of living. Chad Moon always helps me find a lower monthly premium & always finds the best rates. Ive been going to them for more than a decade. Best service. Ph.# is 512-441-2763.”

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Posted 5 months ago

“I've been with JL insurance for two years, and still the boiler has not been serviced by them. lots of emails and calls, let down every time. I was without hot water and central heating and a water leak. No one ever responds and still no quote to fix issues, I was happy to pair for repair if they had bothered to send me a quote. I was told to claim on my insurance, which I didn't want to do. I gave up. Absolutely terrible service.”

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Posted 6 months ago

“Highest quote ever seen”

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Posted 7 months ago

“Utterly appalling! Don't waste your money with this company. They are hopeless at communicating with their customers and the company they use to carry out repairs try at every turn to wriggle out of their obligations. They took down a wall mounted 65" tv (bought for nearly £1000) and smashed it beyond repair. Their response? "We're not responsible. Read the small print in your contract." And then blamed ME for the breakage! They offered £100 "as a gesture of goodwill." The cheque was returned to them with the appropriate covering letter. The cherry on the top was one of their operatives told my partner to "F*** off" (a long story) but anyone who swears at the people who are paying his wages isn't welcome at our home. It took them more than 8 MONTHS to initially attend the damage to our property! Honestly, avoid anything to do with JL Insurance. When we raised a complaint they said we didn't have a case. We dumped the company and have self financed the remaining repairs. And the private contractors we engaged fixed everything within a couple of weeks and to perfection.”

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Posted 7 months ago

“I am giving John Lewis Home Insurance another bad review as people need to be aware of how awful they treat their customers. I’ve had a complaint with them for nearly a year which has been horrendous to get resolved. They finally made a decision at the start of March to compensate us and pay for damages their contractors made to our property but we are yet the get the money! This totals to over £6000 and I have chasing this for nearly two months! These last few months I have been calling or emailing them very few days only to be ignored lied to. I am disgusted how they treat their customers! This week I was told that our payment would be here by the end of the week but yet again there is nothing! I have been promised call backs that have never happened am getting no where with them. John Lewis has a reputation for going above and beyond for their customers but this couldn’t be further from the truth. They constantly make false promises which is horrendous customer service! Please do not use this provider.”

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Posted 7 months ago

“I will never recommend, I was with them several years only in the beginning of one year I had an home emergency cover too that was the only time I used them for sink block or something. Never claimed anything for the house. After nearly 6 years with them the neighbours car bang our wall braking the front fence but we sent evidence of the incident not our fault. The insurance company fix it with cheap labour and we still had to pay our excess 500£ which expected to receive back. Sadly they didn’t pay back. When I call to find out the claim amount to give information for the next insurance company we found out around 4481£ was claimed but the work could have been done with a handy man with a little amount we even paid for them. Sadly this is a business for people we even have our home insurance gone up by this incident which was not our fault. I would never recommend this company.”

Helpful Report

Posted 7 months ago

“THE WORST OF ALL CAR INSURANCE COMPANIES, THEY ARE THIEVES, LAST YEAR £1,349. WHISH I NOW DISCOVERED WAS WAY OVERPRICED AND THEN THIS YEAR QUOTED £2,137, THATS WITH NO CHANGES DURING THE YEAR. DON'T EVEN BOTHER GETTING A QUOTE, YOU WILL BE WASTING YOUR TIME, BUNCH OF THIEVES!!!!”

Helpful Report

Posted 7 months ago

“last years price £348.08 This year £729.34? 50+years no claim bonus !! The phone message is that they will not talk price. Held on for goodness knows how long, no answer so gave up. Quoted by a major bank for the same cover £426 .38. Message to John Lewis: If you don't want to be in car insurance get out of it. This is just giving you a bad name.”

Helpful Report

Posted 8 months ago

“This is the worst company for home insurance. I tried to cancel my insurance over the phone and I was told that you have to cancel online. I filled out the form but it won't send. Because of Easter and the form not sending, it was two days out of the 14 day cancellation period. They now want 40 pounds plus they have already taken 24 pounds cancellation fee. The people on the phone are so rude and don't want to talk to you but suddenly when you cancel and they want over 38 pounds cancellation fee, they have sent four emails and a telephone call in one day to try and collect the cancellation fee. This equates to nearly 60 pounds to cancel for a 16 day insurance.”

Helpful Report

Posted 8 months ago

John Lewis Insurance is rated 1.7 based on 419 reviews