John Lewis Insurance Reviews

Name: John Lewis Insurance
Rating: 1.66

1.7 Rating 433 Reviews

15 %

of reviewers recommend John Lewis Insurance

Company Reviews

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1.7

Based on 433 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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John Lewis Insurance 1 star review on 31st October 2024

Greyson

John Lewis Insurance 1 star review on 10th June 2021

Stefan Phillips

Anonymous

Anonymous // 01/01/2019

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“Utterly lamentable. Each month they tell me my payment has failed, they send letters. My payment method remains the same. Each month they apologise. The next month it happens again, same process. Going on for the last 8 months. 35 emails, 12 phone calls, they have sent me 16 letters. The situation remains unresolved. John Lewis need to ditch this company as they are tarnishing their name. Worst customer service I have ever experienced. Just awful”

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Posted 5 days ago

“Home Insurance. Had I known every element of the policy was outsourced I would not have purchased. Needed emergency assistance when boiler was spewing out carbon monoxide. Long story short ; they left us without hot water and heat for 3 days. In the end had to find my own contractor to sort the issue (which was created by JLP engineer who set the air settings incorrectly on an oil boiler when he serviced it). Lodged a complaint over a month ago and despite promises to investigate nothing has happened. JLP pass the buck to their “partner” and will not intervene ! They take no responsibility whatsoever and refer you to their incompetent partners. Commencing a case with OFTEC and the FCA for miss sold policy and incompetence - avoid at all costs. Dreadful and just don’t care …. Poor show JLP, I expected much better.”

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Posted 3 weeks ago

“Awful service. I sent all the necessary documents to close the account of a recently deceased friend early in April. JL still took payment for home insurance this morning. I have emailed a complaint to them today. Let's hope they get it right now with rapid repayment. Will keep this site updated. So frustrating and such a waste of my time when I have enough to do closing her affairs.”

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Posted 3 weeks ago

“Staff enter data - 'system' comes back with figures double that expected. Staff unable to say why. Managers asked can never give actual figures or breakdown of costs just say what is supposed to be included but will not or cannot give actual figures. The 'system' is clearly getting figures wrong and staff not competent to give simple information. This was my experience trying to assist an old lady.”

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Posted 3 weeks ago

“Have been with JL Home Insurance Buildings and Contents for many years This years premium has increased by 100% The standard explanation is inrease in claims in our area and/or inflation. I dont believe either inflation or claims have increased by 100% i this past year!!! Have sent two complaints to different JL email addresses, no response.”

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Posted 1 month ago

“Warning: Stay away from John Lewis Home Insurance. They are appalling. After a terrible time trying to claim for the loss of my wife’s wedding ring I pointed out other items of Jewellery that she possessed. Their response was to refuse cover for anything else and to add, right at the bottom of an email, that they had decided to arbitrarily cancel the entire policy completely. Then, having made clear they would make no further debits from my bank account, they promptly did just that! Having made it clear that I would never have a policy with them in future, they then set up a new policy, not once but twice and debit my account. Completely against my wishes! Luckily I spotted this, otherwise I would have been none the wiser. A complete and utter shambles from a once highly regarded retailer.”

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Posted 1 month ago

“34.5% rise Y-o-Y. Unable to give an actual reason why.”

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Posted 1 month ago

“Called to amend policy due to comedy premium. They would not accept a phone call - too busy. Tried Live Chat - times-out after wasting 15 minutes of 'conversation' What was happened to this once great company?”

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Posted 2 months ago

“Home insurance. Very poor response to a claim after my wife lost her wedding ring. Everything put on Sedgwicks who handled the case officiously (i.e. treated my wife in an unpleasant way). JL eventually offered some compensation for this, but I will certainly not renew with them.”

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Posted 2 months ago

“They won't pay out for me putting my dog down for humane reasons. They are citing policy wording that does not apply to my dog's situation to worm their way out. Avoid these parasites.”

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Posted 3 months ago

“Very easy to use and renewed with them at times too for car insurance”

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Posted 3 months ago

“Stay away. My pet contracted cancer, and John lewis said it was a preexisting condition because he had a wart on his ear. He's now had an ear removal, and they are refusing to re evaluate. The thing is,it seems odd that they are up for renewal in February. Therefore looks alarmingly like they are manipulating the rules so we have to renew with them, under vastly inflatable prices. I'm disappointed you can't leave a negative score.! I'm reporting them to ombudsman.”

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Posted 4 months ago

“Sent me a renewal invite without a price terrible customer service joke”

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Posted 4 months ago

“Not what you would expect from John Lewis - policy doesn’t even cover broken window - where other policies do - poor customer service All in all dreadful”

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Posted 5 months ago

“Avoid, Avoid, Avoid!!!! Customer service is awful, worst I've ever experienced. Wanted to make a simple change and was on hold 4 times for over 40 minutes. Live chat couldn't help and referred me back to customer servce phone line. Avoid Avoid Avoid!”

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Posted 6 months ago

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Posted 6 months ago

“Total rip off , the premium for my home and contents policy this year went up to an unbelievable £ 8,259 they said bc of flood risks in London. I changed insurers prompto .”

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Posted 8 months ago

“Avoid like the plague!! Non existent customer services be cause you cannot contact them, don't answer the phone and the que for live chat is ridiculous, in the end you just give up”

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Posted 8 months ago

“Utter scammers. They do not inform you of the requirement to contact them to specify new gadgets acquired during the duration of the policy. They omit important information to protect yourself and gleefully avoid paying out what they can. AVOID.”

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Posted 8 months ago

“I needed to update my payment details . Multiple problems with their phone system . Several calls from their team promising to contact me so details can be updated . No further contact . Just tried to update my details via phone again . Long queue/ wait. Ok . I’m cancelling my insurance with them and going to another provider. This follows on from ongoing problems re a washing machine I’ve just purchased from JL . Their customer services seem so fragmented, complicated and user unfriendly. Very disappointed in JL.”

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Posted 8 months ago

John Lewis Insurance is rated 1.7 based on 433 reviews