“Awful just absolutely awful claims handling company Sedgwick, I wish I could rate this zero stars. We will not be renewing our policy with John Lewis again.”
“I would urge everyone to avoid using JL home insurance for the benefit of emergency repairs. They subcontract it to Sedgwick who are a complete shambles. This is the first time that I have felt sufficiently strongly about the awfulness of my insurer that I cancel the policy before the annual term expires. Awful company”
“My home insurance came up for renewal and they wanted a 35% increase. To add insult to injury John Lewis use the hood group to deal with their insurance. Trying to speak with someone to discuss how they can justify such an increase, is next to impossible. This speaks volumes if you ever need to make a claim. They are next to useless, and if I had known this from the start I would never have insured with them. I would urge EVERYONE DO NOT TAKE HOME INSURANCE with them.”
“Pet insurance. No notice of renewal quote, they simply renewed it at much higher premium. Rude customer complaints. Luckily I was still in 14 day cool off period so I voted with my feet and got higher level of cover for cheaper premium!”
“Utterly lamentable. Each month they tell me my payment has failed, they send letters. My payment method remains the same. Each month they apologise. The next month it happens again, same process. Going on for the last 8 months. 35 emails, 12 phone calls, they have sent me 16 letters. The situation remains unresolved. John Lewis need to ditch this company as they are tarnishing their name. Worst customer service I have ever experienced. Just awful”
“Home Insurance. Had I known every element of the policy was outsourced I would not have purchased. Needed emergency assistance when boiler was spewing out carbon monoxide. Long story short ; they left us without hot water and heat for 3 days. In the end had to find my own contractor to sort the issue (which was created by JLP engineer who set the air settings incorrectly on an oil boiler when he serviced it). Lodged a complaint over a month ago and despite promises to investigate nothing has happened. JLP pass the buck to their “partner” and will not intervene ! They take no responsibility whatsoever and refer you to their incompetent partners. Commencing a case with OFTEC and the FCA for miss sold policy and incompetence - avoid at all costs. Dreadful and just don’t care …. Poor show JLP, I expected much better.”
“Awful service. I sent all the necessary documents to close the account of a recently deceased friend early in April. JL still took payment for home insurance this morning. I have emailed a complaint to them today. Let's hope they get it right now with rapid repayment. Will keep this site updated. So frustrating and such a waste of my time when I have enough to do closing her affairs.”
“Staff enter data - 'system' comes back with figures double that expected. Staff unable to say why. Managers asked can never give actual figures or breakdown of
costs just say what is supposed to be included but will not or cannot give actual figures. The 'system' is clearly getting figures wrong and staff not competent to give simple information. This was my experience trying to assist an old lady.”
“Have been with JL Home Insurance Buildings and Contents for many years
This years premium has increased by 100%
The standard explanation is inrease in claims in our area and/or inflation. I dont believe either inflation or claims have increased by 100% i this past year!!!
Have sent two complaints to different JL email addresses, no response.”
“Warning: Stay away from John Lewis Home Insurance. They are appalling. After a terrible time trying to claim for the loss of my wife’s wedding ring I pointed out other items of Jewellery that she possessed. Their response was to refuse cover for anything else and to add, right at the bottom of an email, that they had decided to arbitrarily cancel the entire policy completely. Then, having made clear they would make no further debits from my bank account, they promptly did just that! Having made it clear that I would never have a policy with them in future, they then set up a new policy, not once but twice and debit my account. Completely against my wishes! Luckily I spotted this, otherwise I would have been none the wiser. A complete and utter shambles from a once highly regarded retailer.”
“Called to amend policy due to comedy premium.
They would not accept a phone call - too busy.
Tried Live Chat - times-out after wasting 15 minutes of 'conversation'
What was happened to this once great company?”
“Home insurance. Very poor response to a claim after my wife lost her wedding ring. Everything put on Sedgwicks who handled the case officiously (i.e. treated my wife in an unpleasant way). JL eventually offered some compensation for this, but I will certainly not renew with them.”
“They won't pay out for me putting my dog down for humane reasons. They are citing policy wording that does not apply to my dog's situation to worm their way out. Avoid these parasites.”
“Stay away.
My pet contracted cancer, and John lewis said it was a preexisting condition because he had a wart on his ear.
He's now had an ear removal, and they are refusing to re evaluate.
The thing is,it seems odd that they are up for renewal in February.
Therefore looks alarmingly like they are manipulating the rules so we have to renew with them, under vastly inflatable prices.
I'm disappointed you can't leave a negative score.!
I'm reporting them to ombudsman.”
“Not what you would expect from John Lewis - policy doesn’t even cover broken window - where other policies do - poor customer service
All in all dreadful”
