Absolutely terrible service - at a premium price. We foolishly tried to make a claim, despite having the most expensive insurance/policy and John Lewis staff had no idea. They said all was covered, then it wasn't, then it was, then it wasn't. This went on for months until we gave up - this was clearly their plan. They demanded we got quotes for the work, which took ages - then asked why we undertook this! Just rubbish, avoid, unless you want very expensive insurance and deal with poorly trained staff and don't even think about making a claim. I would give -10 stars if I could.