Totally unethical service from a trusted brand. Apparently it's OK to wait for over four weeks to get a leak repaired while they get someone out to evaluate it - despite having an allegedly top-of-the-range all-inclusive insurance policy, which includes home emergencies. No one person will take ownership or an overview. No calls returned. Hours spent on hold. Passed from one department to another. Phone calls rudely aborted. Appalling service not worthy of John Lewis. And more importantly, no repairs carried out. Totally unethical behaviour from a disinterested and evasive team.