If I could give a -1 rating I would. Dealing with John Lewis for our wedding insurance has been horrific, I am on my 3rd complaint and will definitely be escalating this to the Financial Ombudsman this time as you cannot treat people like this. Numerous times I have been told apparently incorrect information resulting in them telling my claim is successful, taking my bank details for payment and then calling me back to say they have made an error and a new policy pops up which means it is now unsuccessful. Who works like that?! Claims have gone on for months, I have emails, recorded calls explaining all is covered, confirming the full amount, I have done everything required, only to then come back with some outlandish new interpretation of their policy wording which no one had mentioned in the countless conversations we have had over the months. Honestly, I was silly to think buying a policy with JL would mean sound customer service above all us, I understand the pandemic has hit people hard but the shoddy service and almost cowboy-esque traits of the team and how they have dealt with people will stay with me forever. Avoid like the plague.