Requested a quote for home insurance having been a previous home insurance customer but they declined to quote with no reason given. I have no history of claims and live in a standard brick built property with a perfect credit record. I telephoned them to ask why it was declined but was told that it was just a general statement and that the reason could not be provided. It seems that John Lewis do not want to keep their customers. I think it is not helping the John Lewis brand by continuing with their existing insurance underwriter. It certainly is colouring my view of John Lewis as a quality brand that cares for its customers especially when I read the issues that other customers have had.