A water pipe at mains pressure under our house leaked (an escape of water) and came light in January 2020. The water had spread under the floor of the entire ground floor. Since the discovery everything has gone wrong with the dealing of the claim by the Insurers who supply the John Lewis Insurance (Covea). We were lied to by Covea staff and the Loss Adjuster (in recorded telephone conversations) on several occasions. We were initially stuck in a house with no mains water for nearly a week, flushing the toilet with a bucket of rainwater. More importantly we were lied to regarding the availability of "Alternative Accommodation", then to add insult to injury Covea and the Loss Adjuster accepted the Contractor with the Lowest Tender price for the works; despite my stating that I did not wish that Contractor in our house. The result is, well I can not tell you because after nearly two years our house is still a building site, our possessions and downstairs furniture is still in storage, the "new" floor in the Lounge, Dining Room has been laid incorrectly and is to be removed and replaced. "Quality Insurance" I think not. We have had to spend hundreds of hours of OUR time trying to get things sorted out. Do not believe the false allegation in the advert about a "Stress Free Claims Process".