Posted before. Now in October. Direct debits a mess. Even they say it’s broken. Payment not taken August, made manual payment, they applied to September, then put 2 defaults on credit file, 20plus phone calls. New policy started 1st November, however another letter on same day saying they were taking payments for March to October although I had already paid.. prior to this assurance from advisor and email to say no payments would be taken prior to Nov and they would call me. 8th October 3 direct debits attempted from my account. Apparently accounts dept don’t talk to customers. Appalling. I thought Direct debits should legally inform of upcoming payments. Avoid