John Lewis phone insurance, not worth the paper its written. Phone had a crack on the rear which was done over a year ago (2020) but did not claim. Then the facial recognition stopped working Sept 2021 and made claim. They would not fix due to the crack even thought this is their actual wording on the response "we appreciate that there seems to be no link between the identified damage and the fault that you are experiencing" Will do anything to get out of a claim. I'll be filling out a small claims court report as they have stated this in their email. Keep away do not waste your time or money.