DO NOT USE JOHN LEWIS HOME INSURANCE!! We have a 12 year old carpet in lounge which had coffee spilt on it recently. We raised a claim with John Lewis Home Insurance (JNHI) They passed the claim to their assessor, a company called Renew, who in turn passed it to a company local to our area, who have no premises, but work out of a transit van! We raised complaint re this passing on of claim to JLHI and were told we had to wait 8/10 weeks for a solution, during which time w could not proceed with replacement carpet claim! We then got a quote from John Lewis and passed this to JLHI, through Renew. JLHI WILL NOT PROCEED WITH THIS QUOTATION, as they claim Renew can do it cheaper! We have JLHI top cover which is expensive (new for old policy, to put you back in same position prior to the claim) and Renew can do it cheaper because they will lay the replacement carpet ON TOP OF THE OLD UNDERLAY! Basically they want us to pay in excess of £650.00 to get a new carpet which is more than our contents premium. The people at JLHI are not prepared to assist in any claim that you may make - they do not call you back, or keep you informed of progress (?) They are not willing to honour their policy on a new for old basis. Have NO IDEA of customer service or customer relations. Out policy is NOT BEING RENEWED. DO YOURSELVES A MASSIVE FAVOUR AND SAVE YOURSELVES HOURS OF STRESS... ....DO NOT USE JOHN LEWIS HOME INSURANCE!!