One star is being very generous!! I just wish I'd read these reviews before taking out insurance with JL. I cancelled my insurance renewal and was due a refund. Not only have they failed to refund me but they've taken another payment from my account. I've had a similar experience regarding their staff not having a clue and have been fobbed off with different excuses. I have now resorted to contacting my bank to reclaim my money on my behalf. Thankfully their customer service has been brilliant. How JL can get away with this type of service is beyond me.
3 years ago
John Lewis Insurance has a
1.7
average rating
from
433
reviews
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