My mother is 85 yrs old. She does not own a computer.
She has spent total of an hr (so far) over 3 phone calls trying to renew her policy. Constant repetition of message to go online.
Do they want her business or not?
Now researching alternative providers.
Will certainly not allow them to auto renew - how awful will it be if she wants to cancel? And what if she needs to claim? Whatever happened to Customer Service at John Lews?
2 years ago
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