We have had John Lewis premium cover for years thinking that being a household name they would have good customer service. I tried to phone the claims department, pressed all the relevant buttons, listened to music for 10 minutes and was then cut off. I tried again and was connected to someone after 30 minutes to be told that the leak from from the roof which had damaged a wall couldn’t be claimed for because the wind in my area wasn’t strong enough on that date. I am beyond disappointed, we have paid John Lewis Insurance thousands of pounds over the years and my claim of a few hundred pounds has been rejected as they claim it was wear and tear that is the cause and not the subsequent rain. I only give one star because giving none isn’t an option.