I am trying to make a claim. Have got through to the phone line, only to be told that as it is out if hours I should claim online. I asked that as he is the out of hours claims handler, why could he not take my claim details and someone get back to me the next day? He was so very persistent in advising me to claim online. Telling me it was simple! I have since then tried to claim online without success. There does not seem to be an online claim form available. This is frankly unacceptable. I expect better from John Lewis. I will not renew when this policy and my building policy lapses