My car was hit by a driver who crossed a double white line as we were passing and hit us on the driver's door. The driver said she had arthritis in her neck and could not turn her head to look. She said her car was OK [ my husband had to point out that her offside headlamp was hanging out and a wing was badly damaged]. I have contacted John Lewis Ins. repeatedly relaying to this to them but 5 months later they still have not actioned a claim against this woman but they did not hesitate to hike our insurance up drastically. Don't touch this company with a bargepole.