Still no forward. Had a phone call Friday, saying I would have an email. The attachment on the email, we cannot open. Called up to explain this…told can only speak to Selina, who is on annual leave for 2 weeks. We have no answers yet again. Sent a quote, of which we have no clear answer to. We have accommodation which needs to be booked and paid for. We have pets boarding which needs to be paid for. Was told payments would be sent, but had no payment remittance emails so looks like another lie. Have no choice but to instruct our solicitor to proceed further as we are just been given the run around. 4th october we was informed builders left our home. It is now 19th November and still no works on our home and answers to anything. Absolutely appalling is an understatement. Date of experience: 04 October 2023