Don't use Lewis home insurance the are just the front for RSA! RSA are the most incompetent company to deal with The lady assigned to my claim for flood damage was Victoria Lithgow and she is/was useless. There was no communication for two weeks I had to phone all the time. I have requested that someone else was assign ed to the claim. They do not communicate with the company's they employ to carry out the process. Three weeks in I have no work done no drying in place, we had to remove carpet, furniture etc. The black mold is creeping up the walls. Again I will have to phone MA Assist to see if they have received details from RSA for the rip out that shoutold happened over 24hrs ago not 4days latter. Please please please don't buy John Lewis insurance!!!!!!