We were going on holiday and the car was packed and as I went to lock the front door the key got jammed in the lock. That was around 7pm and a locksmith didn't arrive until after 11pm. We were locked out of our house at night with young children and didn't get back into our house until nearly 1am! The lady on the phone was rude and unhelpful and made the most minimal of effort, even though I said I had young children and needed to get them to bed. As a result, our children were forced to sleep on the patio for 6 hours 🤬 When the locksmith arrived, he was horrified (his word) that we hadn't been prioritised and that we most definitely should have been because 1. we were locked out of our house with no means of reentry and 2. we had small children. He said it was a disgrace. He's right.