My mother died last week, her house insured by JL. Phoned to tell them. Unlike everyone else they don't have a bereavement line, you just call like everyone else. Got through after 3 mins of blah blah caveats and the agent is clearly caught off guard to be told his customer has died. I got a follow up email addressed to Kevin when I'd told him my name is Keith, I even spelled it, and they had cc'ed my mother's email address...b,b,but I told you she has died, she won't be reading her emails. After the JL credit card debacle I didn't think it could get any worse, but JL have proven otherwise.