We had a break in to our home over a month ago. Despite numerous calls to JLP and their appointed loss adjusters we are no further on than we were immediately after the burglary. We work full time and the earliest anyone can be home is 4:30pm, we have been told the latest appointment is 2pm. We were told to ask for a weekend, which we have done, to be told we have to wait to see if the loss adjuster wishes to work that Sat. This is not the customer service we anticipated from JLP. We have been told we would be given online access, each time this has failed to materialise. The process feels purposefully obstructive. We couldn't choose zero stars, but that is what is deserved by JLP insurance and loss adjusters Cunningham Lindsey