I received a competitive quote for home and contents insurance. The sales call for this asked if my home was unoccupied for more than 60 days consecutively (which it isn't). Having accepted and received the policy documentation, I saw that the policy is not valid if unoccupied for 60 days IN A YEAR. This feels like mis-selling to me. I cancelled immediately and have had to start all over again with finding alternative cover. Not what I expect of John Lewis (or any company).
7 years ago
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