Probably the worst insurance experience I have had in over 25 years of various companies. Flooded bathroom no emergency callout provided that i had paid for aenybwrong engineer twice and on third day told me it as best to source my own plumber and bill them . Failed to pay out for good damaged. Called at 11pm to say they couldn't find anyone to come out ..aftet telling me that at 8pm. Reported to ombudsmen as they failed to pay for good water damaged. For my £800 premium shockingly poor service . Awful service from John Lewis avoid at all costs. 8
7 years ago
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