Think John Lewis means great customer care and high standards? Think again. We had an absolute nightmare from the very start of trying to sort out a genuine, serious escape of water claim and it's not over yet! This has been the most depressing and time wasting experience with JL (or, more accurately, RSA) constantly low balling and attempting to wriggle out of their insurer's obligations. From aggressively trying to force us to accept less than 33% of the true value of the claim to suggesting we all (2 adults, a 3 year old and a 5 year old) move into a family room at the local Premier Inn for 6 weeks with no cooking facilities, this whole experience has been horrendous. Spread the word and AVOID these crooks, they simply DO NOT care about you.