I bought an expensive Miele Dryer from John Lewis in 2000, when guarantee ran out I insured annually , via John Lewis, knowing that my machine was covered as long as I continued to pay. If ever it became uneconomical to repair, they would replace it free of charge with an equivalent model. Two weeks ago, I rang the insurance company to ask for an engineer to look at my dryer which was making a slight banging noise when rotating in one direction. I was advised that my quarterly direct debits of £24 had been stopped because the machine was too old for them to continue insuring! I have paid this insurance since 2002 so that when eventually the dryer needed replacing, I would not be saddled with an expensive bill. This is not what I signed up for and I feel I have been swindled. Consider this - getting an expensive top of the range machine goes against you if it lasts too long. I have since paid for a Miele engineer to look at the problem, and the dryer just needed some brushes changing. The next time I buy a large appliance I will get it direct from the manufacturers.