Abysmal service from this business, I purchased through a cashback site and over a year later John Lewis said they won't pay the cashback, I started the missing cashback process 27 Dec 2018. On 19 Mar 2019 after the cashback firm chased John Lewis Many times, they can back the reason for not paying cashback as [“terms and conditions were not used”.] however, I purchased online without a voucher code and met all terms and conditions. Then 25 Mar 2020 after much chasing from the cashback company they came back with [“We will be standing by the original resolution”], if it takes this long to answer a query [A year!] about a £30 then I wouldn't hold my breath if I ever had to make a claim.